I went to Koch Eye associates for an annual eye exam. I recently moved to Rhode Island and needed a physician in my area. I found Dr Santos cold with little to no "bedside manner". It took three weeks to get new contact lenses to try. I had to go for a "fitting appointment" and got new lenses to try. After 6 hours the lenses irritated my eyes and I removed them. I left numerous messages but Dr Santos never called back. When I call again and insisted that he give me another brand of lens to try I was told that I needed to come in for yet ANOTHER appointment. I reported Koch Eye associates to my insurance company and United Health agreed that Koch Eye was "padding " appointments to collect more money from the insurance company. I have switched to anothert eye doctor. I would never recommend Koch Eye Associates and I will never go back to them. More
I highly recommend this office. I was impressed by both Dr. Michael Santos and Lindsay, Optical Associate. Both were very thorough, highly professional and very competent. Lindsay worked very diligently with me to find the perfect glasses for me and I am very pleased with her service. I am a Dentist and need good vision for my profession and am confident that I had an excellent exam and glasses which are not only comfortable, but also highly functional. All staff were very professional from check in to check out and the technician who did original work-up on me. More