Reviews for Koch Eye Associates

I can't say enough good things about this office. The staff is professional and friendly. The office itself is beautiful, clean, and comfortable. I had the Lasik procedure and couldn't be happier with the results. The staff takes the time to make sure you are informed about pre- and post-procedure care. My procedure was performed by Dr. Sayegh, with pre and post op care provided by Dr. Tran. Both doctors were easy to talk to and addressed any concerns I had. I would recommend this office to anyone looking in to having the Lasik procedure. More

While in Boston ,on a sunday afternoon ,I experienced what felt like a torn or detached retina. Driving home I called Koch and got the on call optometrist. The optometrist was lionel Lemos and he called me back within 5 minutes. He then drove the 30 minutes to the tollgate office to examine my eye. He was prompt, professional and put me at ease. I was given an appointment with Dr Serednyakova on Wednesday. The entire staff could not have been nicer. Thank you Dr Lemos for everything. More

Absolutely amazing experience!!! They truly deserve 10 out of 5 stars! Dr. Sayegh, Robin and the entire staff were so unbelievably calming, passionate, professional and excited (even more than I was!!) to change my life through Lasix. If you don't choose Koch Eye as your choice for Lasix you've made a mistake. More

I first went to Koch Eye many years ago after being referred there for a follow up appointment after being treated at the emergency room for an eye injury, That was the only time I actually saw Dr. Koch himself (who was very nice by the way) It is only in the last few years (since my old lady eyes have begun to need reading glasses) that I have come in regularly for my eye exam and glasses prescription. I never have any problem with wait time because there are several optometrists. Really the only thing I am not crazy about is their hours. I wish it was possible to get an evening appointment or that there was an occasional Saturday. The office staff is pleasant and courteous More

The staff was great good exam. They took the time to explain what and why the we’re doing More

I had been going to Vision World/ Works for the last 20 years for eye exams, glasses, contacts. When I was last seen a few years ago I was told my eyes had weakened and I needed -6.0 in my left eye and -5.0 in my right, a substantial increase from -4.75 left and -3.75 right two years before. Needless to say I experienced hyperopia and needed readers for the first time. I wasn't able to read labels, see my phone, or use a laptop without readers of at least +2.5. I was recentl...y seen by Dr Besen at Koch Eye who prescribed contacts of -5.25 left and -4.25 right. I'm absolutely certain that Vision World had me in lenses that were too strong because now I can see my laptop without readers, and I can see my phone if I hold it at arms length. Not only can I see better (for distance as well as close up), but the entire experience of walking into Koch, being greeted by reception, having a preliminary exam by the optician assistants, receiving a full eye exam by the optometrist, being properly fitted for glasses by the optician, and checking out with reception, is exponentially superior with Koch. Clearly the entire staff enjoy their careers, and are friendly, professional, and completely competent. Thank you, Koch Eye Associates! I will recommend you to everyone I know. Sincerely, Kate Carroll More

They are FANTASTIC!! Dr. Catanio and her team are the very best More

Dr. K is the consummate professional. She was through, took the time to explain what she was doing and why she was doing it. In addition she has a very caring and comforting demeanor. Could not be more pleased with my experience with Dr. K. More

Fast, professional and friendly. More

I been a patient of Atwood Vision in Johnston RI which was purchased by Koch Eye Associates for 45+ years. I recently had an eye infection and was called back by Dr. Lewis who is always great to work with. My problem is with Koch operations. I tried to call today to make an appt and had 20 callers on hold in front of me. I waited on hold only to get a call center who didnt really know what to do and transferred me to the Johnston office where he confirmed Dr. Lewis worked at. I spoke to the Johnston office who informed me Dr. Lewis now works in Warwick and transferred me to you guessed it, 17 callers ahead of me. I tried desperately to find a direct number to the office so that i can ask if i should come in for a follow up or wait until my eye is better to schedule my yearly but was unable to get in touch with anyone other than a useless call center. Im not sure who is managing the operations of Koch but you have made what was once a pleasurable, personal experience seem like im calling India and that my business, money and overall my health doesnt matter. More

Friendly and helpful More

I did not have a good experience. The girls in front are great. The eye doctor was running behind so she was frustrated. I asked for a card for DMV and this rude girl said she would fill out and not once did she ask doctor any questions. Well. She filled out wrong now I am trying to get a new card and no one answers the phone bad for business Pat Beauchemin More

The staff in Wakefield recently gave me the best eyecare service ever. The folks at Reception were friendly and helpful and Dr. Tresca provided excellent care. Most noteworthy was my experience with Ms. Hicks in the Glasses Shop. She was generous enough with her product knowledge, as well as her time, to walk me through several combinations of lens-types and colors, and frames, for three pairs of glasses. Great staff, very nice facility, parking, you get it; just go. More

I have been a patient for over two years and have been seen at the Wakefield and East Greenwich offices and have received exemplary service every single time. The office and support staff are always very helpful and friendly. Shout out to Drs. D, Rosenfeld and Burns for your excellent care! More

I liked this optometrist. I’m annoyed that they keep calling and leaving automated voicemails that don’t state the name of their business. I’ve already requested they take me off their call list since I’ve moved and I’m still getting the calls. More

Let's start at the beginning. After calling both Warwick offices several times over the course of 2 weeks, with no answer ever at either location, including leaving voicemails at both locations, I finally decided to just drive there to make an appointment in person. The unfriendly woman at the front desk took my drivers license and insurance card to copy my information into the system. She gave me an appointment for the next day. I showed up the next day a few minutes before my appointment time, and asked if the doctor was running on time. She said, yes, I haven't heard otherwise. 20 minutes later I went up to her again, and I said, I specifically asked you if the doctor is running on time, and you said yes, but my appointment was 20 minutes ago. The receptionist sitting next to her said, is she seeing Dr. Furman? I said yes, she said oh, he's running 30 minutes behind, they told us that a while ago. Great. This is an issue because I have a ride coming to pick me up, and I haven't event been seen yet. She asks me if I'd like to reschedule. I say no, it took me 2 weeks to get this appointment, so I'm not starting that process all over again. I'll wait. Then they call Laurie. I say Laura? No, Laurie. There's no one else here. I said, it must be me, Laura. She says oh, they must have wrote your name down wrong. I'm like, how do you write my name down wrong when you literally copy it off of my license and insurance?! Now this is an issue with the insurance billing. Finally I go in for my appointment, which takes about 45 minutes, and that's with skipping the dilation step, because I just don't have time for that at this point. Dr. Furman is going between two patients- me and someone in a room next door, bouncing between the two of us, extending the wait time even more. My blood is boiling, and I mention that I will never come to this office ever again. Never have I seen such incompetence and disorganization in my life. Not only that, but they messed up another patients appointment at the same time as mine. She was complaining to yet another receptionist, and that receptionist, an older woman, YELLED at the patient. Just unbelievable. Never again! More

Extremely kind, sweet, and professional. I will see her again for sure and I can't wait. More

From the registration desk staff, to Pamela the medical assistant, to Dr Rosenfeld.. a very professional, kind and caring practice!!! Thanks for all you do!! More

Very thorough eye exam and Dr. Fantoni is always knowledgeable regarding any questions or concerns I might have. More

I can't fault the providers- they have been great. However, the optical shop has been horrendous. I ordered glasses for myself and my daughter and SIX WEEKS later, nothing. I've called several times- no one has ever answered the phone or returned a message, and so I have to call the main receptionist and ask to speak to someone in optical- only to be told "there's been a delay (not sure what), hopefully they come in next week". After complaining that I've been told this for several weeks, I did not receive a single apology or empathetic response. I asked for my prescription and took them to nearby CPS Optix and got glasses on the same visit! More

The doctor was thorough and excellent More

Koch Eye Associates is extremely well run and professional. They are always on time and theirDoctors are skilled, as well as empathetic to your issues. They take their time and truly try to help you solve your issues Have been going here for years and have always been pleased with their service. I, personally, see Dr. Ireland and Dr. Grace, for different reasons of course, and they are both outstanding Doctors! I Highly recommend Koch Eye! You will leave feeling "heard" and your Eye problems properly addressed. More

It's just impossible to call this office. I'm put on hold indefinitely. Only trying to cancel my appointment due to COVID. Says I'm calling after hours .. website says you are open. Please fix your customer service skills. I don't want to wait on hold forever to either make an appointment or cancel an appointment. The other appointment I made because a friend drove me there. I don't drive. Addendum... I received a bill for a no call no show. Well, I can't wait call. You people have some nerve. Can't get an appointment and cannot cancel I'm More

The staff demonstrated exceptional friendliness and helpfulness. I strongly recommend Dr. Deresienski for her extensive knowledge and compassionate care. More

As always, the NK office is intimate, friendly and professional. Wonderful eye care here! More

Not happy. You are just a number here. Wrong prescription glasses given to me. Cannot see a thing with them. Done. More

I had the best experience at Koch. The staff is so friendly and really seem to enjoy working there. I have already referred my sister in law. Five stars all around! More

The staff demonstrated exceptional friendliness and helpfulness. I strongly recommend Dr. Deresienski for her extensive knowledge and compassionate care. More

Had an 11 o clock appointment on March 12 2024 told them I needed to be back at work promptly by 12:30. Assured me I'd be back with plenty time to spare. Never updated me that the doctor was behind seeing patients as time continued to pass didn't get me back until 11:55 front desk was very unprofessional. I was subsequently late back to my professional career. Later that day returned to get lenses with my new prescription. Another woman behind the counter was also rude and unprofessional told me my insurance didn't cover it even though it does. Never even bothered to look it up despite me telling her I am covered. Think she assumed based on how I look that there's no possible way I could have adequate insurance coverage. Very hurtful and disrespectful. Then informs me of a policy which costs 25 dollars to bring your own frames while simultaneously asking me to sign a waiver that makes them not liable or responsible if my new frames are damaged. This is clearly a moral hazard. I asked what's the failure rate that such damages occur, she refused to answer. I asked who is the manufacturer that does the work she refused to tell me. I asked if she could contact them to inquire, she said she cannot. I asked for the contact info so that I may ask myself, she replied "well they don't want people calling harassing them."Confused I asked if me calling them is considered harassment. She rolled her eyes and explained it was not (I already knew that) again I think she said this based on how I look despite the fact that I never gave her a reason to believe this other than what she assumed about me. Strange that they would want to take my money and have my business while simultaneously refusing to tell me who I am doing business with. Seems like in all likelihood if I would have signed the waiver and sent my frames they would have been deliberately broken so that I be forced to buy a complete pair of frames and lenses from them. Disgusting behavior from the employees and a clear moral hazard/predatory policy masquerading as a legitimate business. I told her have a nice day despite all of this, she was shocked that I could still manage to have manners at the end of her gross behavior and lack of professionalism. Ironically I went to LensCrafters and they had no such policy/waiver/fee. Probably because they aren't running a scam. Doctor I saw was great sadly the front office/retail staff was so horrible I wouldn't go back if they were the only one in a 100 mile radius. I advise you don't either. More

Had my yearly check up with Dr Laura Tresca yesterday. I was impressed with the time she took with me as well all of the advice she gave me on how to keep my eyes healthy. She will be my go to going forward every year. More

Dr. Leah Kammerdiener is an amazing doctor. My mom-in-law had cataracts with Pseudoexfoliation Syndrome problems, which made her surgery a bit tricky. Dr. K handled it with great professionalism. In all my years of dealing with doctors on complicated issues this is the 1st time I didn't have any follow-up questions. She was that thorough in her explanations. We never felt rushed. She always put us at ease. Our family would recommend her without hesitation.Thank you, Dr. K. A+++++ More

I was going to write a long story I don't think I need to I had Cataract surgery everything went well. I went for my post opp and i had a problem I wasn't happy. I wasn't getting anywhere with my issue. Then Lisa walked over with a BIG smile on her face and said can I help you. Lisa was awsome she took care of all my concerns and I left there with a smile on my face. Thank you Lisa More

Dr. Fantoni and her staff were friendly and efficient, but without rushing such that I felt free to ask about anything I was interested or concerned about (even asking about an eyelid lift for my increasingly saggy lids and whom to see about something like that— not a procedure any of the doctors there do, but they can refer me to someone). The Claris Vision eyeglass shop staff were also very friendly and helpful, taking the time to double check all measurements were right and all the latest lens options were discussed while keeping in mind just how much my insurance would cover. More

I needed help right away with an eye issue. Koch, in Wakefield was able to see me within 2 hours of my call. They resolved the issue and sent me away completely satisfied. Could not have asked for any better service or professionalism. I will certainly continue as a patient there as I have been happy all these years but this was over the top service! More

It's just impossible to call this office. I'm put on hold indefinitely. Only trying to cancel my appointment due to COVID. Says I'm calling after hours .. website says you are open. Please fix your customer service skills. I don't want to wait on hold forever to either make an appointment or cancel an appointment. The other appointment I made because a friend drove me there. I don't drive More

Great team of ladies in the Optical Shop !! Hello Eileen, Dot and Hailey. Eileen was super helpful in my choosing a pair of glasses and I am now enjoying my new “red” glasses !! Thank You !! More

Everyone in the office is polite and respectful. Wait time for appointment is short..we waited about 5 minutes. Getting new glasses for my son was simple, and fast. More

Always excellent! More

This place is fantastic. I saw Laura Tresca. She does an amazing job and makes you feel very comfortable. More

I have been a patient of Dr Catanio for 5 years.  She is an excellent practitioner.  She is very thorough. Her prescriptions are fantastic. The office is immaculately clean. The staff is friendly and competent.  I recommended my wife to this practice. I give this office a strong recommendation! More

I have been a patient of Dr Catanio for 5 years. She is an excellent practitioner. She is very thorough. Her prescriptions are fantastic. The office is immaculately clean. The staff is friendly and competent. I recommended my wife to this practice. I give this office a strong recommendation! More

My entire experience has been great! Especially the consultation with Dr Gerber. More

If I could give them no stars, I would. I had an 8:15 am appt Friday morning. There was nobody at any of the desks to check in with. When someone finally did come out, there was no apology nor greeting, nor thanks for my patience. When I was brought back, the room I was originally brought into didn't have machinery that worked. So the nurse/ assistant stepped out to figure out where to go for a machine that did. A few minutes later, she finally came back and brought to a neighboring room. She had me read some letters, then sent me back to a chair in the hallway with no explanation as to why. And then I got to wait another 20 minutes. The "doctor" who was supposed to see me walked right past me twice, and didn't even acknowledge that I was there waiting for him. When I finally saw the nurse/ assistant, I asked to be released without seeing the doctor. Appt was for 8:15, and by 8:50 I left in disgust. When the doctor finally DID come out, he approached me with nothing but attitude. I started to explain why I wanted to leave, he cut me off. He then wanted to talk at me (not to me) about why he didn't acknowledge me not once but twice. I started to interject and he told me "don't interrupt me while I'm speaking." And this whole time I'm trying to get a refund for the $30 they wanted to just take me in, and the woman behind the counter magically couldn't get into her account to initiate the refund process. Don't go to Koch for anything. Seriously. Also, before you dismiss me as a "Karen," just know that I am in customer service myself, and I would NEVER treat customers the way I was treated. I go to a lot of businesses in Warwick, and it's always a relatively good and smooth experience. The office is unprofessional. They care about their money, not their customers. More

I went to Koch Eye associates for an annual eye exam.  I recently moved to Rhode Island and needed a physician in my area.  I found Dr Santos cold with little to no "bedside manner".  It took three weeks to get new contact lenses to try.  I had to go for a "fitting appointment" and got new lenses to try.  After 6 hours the lenses irritated my eyes and I removed them.   I left numerous messages but Dr Santos never called back.  When I call again and insisted that he give me another brand of lens to try I was told that I needed to come in for yet ANOTHER appointment.  I reported Koch Eye associates to my insurance company and United Health agreed that Koch Eye was "padding " appointments to collect more money from the insurance company.  I have switched to anothert eye doctor.  I would never recommend Koch Eye Associates and I will never go back to them. More

I highly recommend this office. I was impressed by both Dr. Michael Santos and Lindsay, Optical Associate. Both were very thorough, highly professional and very competent. Lindsay worked very diligently with me to find the perfect glasses for me and I am very pleased with her service. I am a Dentist and need good vision for my profession and am confident that I had an excellent exam and glasses which are not only comfortable, but also highly functional. All staff were very professional from check in to check out and the technician who did original work-up on me. More

All the Staff if friendly, kind and patient. Been going here for over 10 years since moving to RI. More

Everything was exceptional from the appointment setting to the front desk and eye technician to the visit with Dr Ireland. Thank you! More

I come here once a year to get my eye exam and any glasses I need as allowed from my insurance. My experience has always been so pleasant and smooth! Whatever I need, I ask and it’s fulfilled. Plus I have the best eye doctor. This recent visit, the check in was a young lady who was sweet and pleasant. I liked that no PII (personal identifiable info) wasn’t said out loud. My wait time was short or maybe I didn’t noticed because I was too preoccupied watching the Food Network competition between teenagers baking. They have kids on there now??? I was soon called in by the eye assistant, don’t know what you formerly call them but she was pleasant too! Then I got to see my yearly eye doctor and she’s so great too. I always look forward to getting my yearly eye physical here. More

Dr Lemos is the absolute best, been going to him for years. He's extremely personable and makes sure all of your questions are answered. Tip, make sure you have someone else drive you to your appointment as he most likely will want to dilate your eye. More

Very nice staff. Professional eye care ❤ More

They got me in with short notice and eased my anxiety. More

I have been a Koch eye patient for over 20 years.  Dr. Michele Lewis along with her technician Joy have truly kept me feeling very confident in their ability to take the best care of my eyes.  I cannot thank them enough for being thorough and geniunely concerned about their patients eye care. More

I have been a Koch eye patient for over 20 years. Dr. Michele Lewis along with her technician Joy have truly kept me feeling very confident in their ability to take the best care of my eyes. I cannot thank them enough for being thorough and geniunely concerned about their patients eye care. More

Very nice More

I just went to Koch Eye Associate for the first time. I had a wonderful experience. I went there for my opticals I met Dot She was extremely helpful, professional, compassionate, and caring.Dot was very thorough and she had a lot of expert advice to give me about my eyeglasses. I would highly recommend Koch Eye associates, and if you’re looking for opticals, please go see Dot she will take great care of you. Thank you Koch Eye associates. More

Dr. Ireland is great. Takes the time to review your overall health and its impact in your eye site More

Dr Laura is great, she came in on a Sunday to help me with my eye injury. She was so pleasant and successfully removed a piece of metal from my eye. More

Dr. Tatyana and staff (Middletown) treated me with care, respect, and skill. I highly recommend them. More

Everything was excellent. - Dr. Tatyana and staff (Middletown) treated me with care, respect, and skill. I highly recommend them. More

We went to the optical shop to see if they had more variety than our regular eye doctor office. We were taken care of right away by Haley and she was attentive and kind. She really looked at the glasses with us and made sure they were the right fit and look. We didn't feel rushed and she went above and beyond even fixing my husbands current glasses to make them more comfortable. Would recommend a trip there for new glasses! More

We went to the optical shop to see if they had more variety than our regular eye doctor office. We were taken care of right away by Haley and she was attentive and kind. She really looked at the glasses with us and made sure they were the right fit and look. We didn’t feel rushed and she went above and beyond even fixing my husbands current glasses to make them more comfortable. Would recommend a trip there for new glasses! More

Marlinndy was such a wonderful help today 😊 More

They helped me out when I needed More

I made an appointment last minute and they took me right away. That's difficult to do, so I appreciate all the staff that made it happen. Thank you! More

The girl Harley was outstanding she obviously cares very professional very polite a pleasure to deal with More

Wonderful experience at Koch Eye Associates in Wakefield. Dot in the Optical Shop was especially helpful choosing frames, making adjustments, and answering questions. Highly recommend!! More

I would consider coming back for another appointment if billing would answer my requests to send my information back through insurance for coverage. Quite a while ago now I was advised by one of your staff, Melissa, that my insurance was denied bc of an error with my insurance account. She said to call them and once the error was fixed to call Kosh back asking for my bill to be resubmitted and it should then get covered. I have called numerous times, left messages, and even sent a letter explaining the situation, and yet I recently received yet another bill with no noticeable change that it had been resubmitted to my insurance. I am not aiming to avoid payment. I would just like to be fairly billed through my insurance, which like I said was advised from one of your employees. Please let me know what I need to do to make this happen. More

Best exam I've had in years after wandering every year to new offerings for eye exam. Experts in field leave me confident that eye issues such as cataracts are in confident professional hands in coming future. More

Dr. Lewis is fantastic. Friendly staff, clean, neat waiting area. More

I had cataract surgery and went to WOONSOCKET for two post-operative visits above and beyond what I expected. Excellent service More

This has been my second visit with Dr. Lewis and I honestly cannot say good enough things. Probably one of the few doctors I have been to where not only do I not feel rushed, but she genuinely seems to care and want to help in whatever way she can. She is patient, thorough and reassuring. I honestly felt for the first time since dealing with eye issues and dizziness that we will get an explanation and solve it. The office staff were all excellent as well - getting me in as soon as possible due to an unexpected eye issue. Cannot recommend her enough. Thank you Dr. Lewis and Team! More

The front office staff is always professional and have friendly personalities. Dr. Theroux is the best!!! Would also like to say that the optical shop needs different staff. Perhaps ones that show an interest in you no matter what your insurance is...I answered a questionnaire and in my answers I described that attitude of the optical shop needs attitude adjustments...end rant .... More

Dr. Lewis saved my little boy’s life. He was diagnosed with Lyme disease and was being treated with the normal medication. He was complaining of vision problems. I made an appointment to have him checked. When Dr. Lewis did his eye exam she pulled me aside and told me I had to take him to the hospital immediately that she had already called the hospital and that they were expecting me. He had Lyme meningitis. He was in intensive care for a week. The doctor said he would have died, and certainly has gone blind if Dr. Lewis had not sent us. I can never repay her for what she did but she will always be my example of excellence in health care. Koch Eye Associates has found a precious gem and that gem is Dr Lewis. More

I love this location. They are always so friendly and helpful. I stopped in today because one of my lenses kept falling out of my frames and Lindsay helped me right away. This is the second time she's helped me repair a set of glasses within minutes and free of charge. She gets them back to brand new and it's such a relief to have someone quickly fix something rather than them telling you that you have to send them out for a repair, wait however long to get them back, and then pay who knows how much. Thank you Lindsay! More

It was my husband's and my first time here. We needed to find a new eye doctor due to a change in his insurance. So far everything and everyone was amazing! Fun the girls and the front desk, to the nice person who tried her hardest to get me in with my husband instead of going back in the afternoon. The woman who took me back to the exam room was very nice. Dr Tess, can't say or spell her last name, was very thorough and took her time. To Kathy where we selected our glasses. The whole process was easy and flawless. Thank you to you all! More

The receptionist, Margaret, the assistant, and Dr. FURMAN were all terrific! More

Lindsay was awesome. I needed sunglasses to assist me with flying an airplane. Through her experience with aviation, I was able to get sunglasses that work very well in the cockpit. Thank you Lindsay!!! More

Fantastic staff very helpful, adjusted when I when back. Would recommend More

great place been coming here for years More

I could not be happier with my choice to finally have Lasik surgery and I think that I made the right choice in going with Koch. I have nothing negative to say about my experience with all of the staff, doctors, and my surgeon, Dr. Sayegh. They were all fantastic at all of my visits and espeically on surgery day. Dr. Sayegh and team were so amazing during my surgery and made me feel very comfortable and not nervous at all. My vision has been terrible most of my life and I'm thrilled to finally be able to see! Thank you all so much! More

Excellent Staff,acomodating, thorough, knowledgable, friendly and efficient would recommend to everyone More

Koch Eye on Greenwich Ave in Warwick is very professional, friendly, and clean!! Dr. Ireland is an amazing optometrist, I have been with her for quite some time and she is always spot on!!! More

Lovely practice with a very professional staff. I was given a lot of info which helped calm my fears. More

Love Dr Nicole. She is always on time and so professional. Her staff is equally good! Johanne DiSalvo More

Great staff, doctors and medical care. More

Excellent Lasik experience! I had fun with the staff, the appointment for candidacy was thorough and consultative, and a week later the surgery itself took about 4 min. The cost of glasses and contacts will repay this quickly and now the only thing limiting my vision is the curvature of the earth. My wife will be going next! More

Perfection.the wait was minimal. The woman who handled my eye tests, and gathered from me the information the doctor would need was as warm and soothing as well as supremely knowledgeable. And the Doctor gave me all of his attention without a hint of rush. Just good doctoring that left an old lady sure that she was in the best of hands. Lois Schroder More

Very professional and FRIENDLY staff! Have found the office to be very flexible and accommodating More

Dr Burns and all the staff at Koch in Wakefield are always so friendly and helpful. More

Everything was smooth and easy. I had Dr Ireland and she was great. More

(Translated by Google) Love Dr Fantoni! (Original) Love Dr. Fantoni! More

Koch Eye exceeds expectations. I’ve been a patient since I was 14 and now have two teens of my own who are always accommodated when we come. Today the 2 girls in the optical department downstairs went the extra mile to make sure my son had his glasses today and with the updated script despite challenges faced with my insurance and HSA plan. Very thankful! More

Love Dr Fantoni! More

I asked for a prescription and was told I shouldn't need one because the samples they gave me shouldn't have run out. This place has a attitude problem. I don't know what they think I'm doing with them, I'm not really sure what to do. More

Very disappointing. 2 days in a row I waited more than 40 min for a scheduled appointment. . Staff is polite but disorganized . Testing not done because staff was not available. More

Very pleasant front desk and dr lewis always gives her full time and attention. More

Excellent staff and highly recommended! More

Dr Lewis was so caring it amazed me. She was the most thorough eye doctor I’ve ever been around. She really cared for you as a person not just your eyes. I would definitely recommend her to friend and family. More

I recently had cataract surgery at St James. Dr Alexandrou was fantastic. I was so pleased with all of my care. Dr Alexandrou is focused, professional and in my opinion, a master of his craft. My eyes are so much better. I highly recommend him! More

Dr.Lewis and her ladies are amazing!!! More

Dr. Lewis is absolutely fantastic. The front desk staff is extremely friendly and helpful as, are the medical assistants and the optical shop. I trust Dr. Lewis completely. I have been her patient for about 15 years now and I am happy to have a wonderful doctor. More

Dr Lewis and Ashley are great! Love my new contacts More

Marc from Wakefield RI.I am So thankful for all the staff at Koch eye in Wakefield RI. I was seen this morning on an emergency basis for removal of some sand embedded in my upper eyelid. The reception staff at the front recognized how much pain i was in and expedited getting me into an exam room where i was quickly given drops to decrease the level of discomfort I was in, while i waited for Dr. Burns. Once Dr. Burns came in, she quickly and professionally found the problem and was able to remove the stone. Now at home I am pain free and so happy that the local office was there to help. More

Dr.Lewis was very very caring and spent a great amount of time with me and explained everything to me.i had the best experience with her and i will highly recommend this location and also highly recommend Dr Lewis More

The girls in the front are amazing and Dr Lewis is caring and makes you feel so comfortable. Would recommend family and friends. Thank you for being so caring and efficient. More

We appreciate this practice specially how courteous and considerate the front desk, optical and Dr. Ahmed are. More

She's amazing with me ~ as well as my 90+ yr old mother who is losing her eyesight to macular degeneration. I'm so glad we found Dr Lewis!!! More

I started going to this office about a year ago. I have been very pleased with my care. Dr LeBlanc spends a good amount of time with me on each visit. She explains everything carefully and completely. Being over 60, I have multiple concerns and she addresses all of them thoroughly. I recently had a problem with one of my eyes and they fit me in that day! I am very happy to be a patient here. More

Yesterday (4/3/23) I called the office for an appointment. After discussing the symptoms I was experiencing, the receptionist felt that it was urgent that I be seen. It was 3:45 PM. At 4:25 I was at the Koch Eye Associates office in W. Warwick. Everything from end to end was superb: Smooth check-in, excellent prep for the exam, thorough examination with complete explanation of the results. It turned out that everything was essentially normal, and my symptoms were just one of those things that go with aging. The fact that I was treated so promptly and thoroughly at the end of the day really impressed me. I recommend this practice without reservation. Thank you. More

I enjoy coming to your office - all the staff is extremely friendly and courteous. Dr. LaBlanc is the best More

Went for a routine exam. Staff was professional and the office was clean. There was an issue with billing, however, Holly, was able to fix the issue for me. Holly was very understanding, friendly and knowledgeable. Thank you! More

I recommend Koch eye North Kingstown! From entering the door a refreshing experience. Receptionist was excellent! The assistant was one the most pleasant I’ve been with. Finally Dr. Ireland is a great doctor. Clear considered and very pleasant More

Courteous office staff and Optometrists in addition to informative, thorough and punctual service. More

I was 1 hr and 15 minutes early for my appt, (my fault) Holly was able to get me in to see Dr Lewis in 20 minutes, the staff is great and so is Dr Lewis, After getting my prescription from Dr Lewis I went to the eye center next door and Deb help me pick out a nice comfortable pair of eye glasses, $99 for a pair of progressive glasses. Brian More

I have been coming to Dr. Furham for years and he is a great doctor. Unfortunately I cannot say the same for his new young eye tech. He was extremely rude, and very condescending. When I tried to give him my patient history to help my Dr to understand my eye ailment he said we don’t have time for that just tell me if you are taking the medications as directed. I was very taken back by his rude tone. Then when he asked me to read the eye chart I asked him if this was part of my annual eye exam. He said just read the chart, everyone who comes in here has to read the chart. When I spoke up and told him that he could be more courteous to patients he very rudely sat across from me in an extremely sarcastic, condescending nature and said fine, then what would you like to talk about today. This is the second rude snarky encounter I have had with this tech and this could not go over looked. Koch eye needs to train their staff on common courtesy. I was a loyal patients in the community supporting their business. Totally unacceptable! More

They are excellent and everything you needed want More

I have been going to this practice for several years and have always been satisfied. I want to comment on Kathy in the Optical center. She is very friendly and knowledgeable She helps find suitable glasses and takes care that you are satisfied with your selection. She is very patient and doesn't rush the client. Kathy is always courteous and gives the best customer service. Kathy is really the best. More

Dr Vania Bae diagnosed my eye problem. She did a thorough job and was the nicest Doctor. I am very impressed and will consider going to her in the future though the drive is farther away. More

Dr. Lewis is professional, courtesy and wonderful. It’s hard to find people that truly care about patients and their circumstances and she truly does! The ladies at the front counter were very professional, friendly and quite welcoming. I will be returning! More

Always a pleasure to see Dr Scharff. The optical shop staff is very helpful and the selection of glasses, contacts and LASIK are all available. More

The staff was awesome caring about patient walk me through everything made me laugh inside I was scared Dr Alexander was amazing guided me right through great team work 5 stars Thank You very much Shirley Gaffney More

Great place for my whole family! More

Not only did I go from a -6.00 in both eyes to 20/15. But everyone is extremely nice and pleasant and it’s a very welcoming office. 10/10 recommend More

I just left an emergency appointment where I was treated by Dr. Lewis. I have never encountered a more caring doctor. She discussed my condition, possible differential diagnoses as well as signs/symptoms to be on the lookout for and what to do if any pop up. I felt so comforted leaving. Highly recommend Dr. Lewis. More

Went to the optical shop today to adjust my glasses and they addressed me promptly as well as fixing my frame to my liking. Thank you! I did make an appointment beforehand, which I recommend you do as well. More

Excellent service from start to finish. I was able to have a consult and surgery in the same week. I met with two technicians before Dr. Gerber and everyone was open to answering my questions and addressing any concerns about the surgery. Recovery was as expected with some discomfort the first night which drastically improved by the next morning. Can’t recommend highly enough. More

Amazing care! Awesome team! More

Quick and not painless! (But don’t let that scare you) They did an awesome job. Everyone was very friendly and explained what was happening the whole time. So happy I finally got lasik done More

After yrs of thinking about it, I finally decided to get a consult at Koch for Lasik. I ended up having the PRK procedure, as I was not a candidate for Lasik. I am about 2 weeks post procedure, and I couldn’t be happier w/ the results thus far. Thank you to Dr Sayegh who performed the quick procedure making me feel at ease and answering all my concerns clearly and thoroughly leaving nothing out whether I wanted to hear it or not! You are a perfectionist and I love that about you. Day of the procedure the entire staff was professional, fun and you can feel how passionate they are about what they do and work amazingly as a team! A BIG Thank you to Rita Uriati for being my rock throughout this process. You have been transparent and explained the pre and post procedure care in great detail leaving no surprises before, during and after the procedure. You have gone above and beyond for me and always there to answer my crazy calls! Highly Recommended incredible experience!!! More

Extremely impressed with the service!! The facility made you feel at ease especially, when I cancelled my consultation 3x!! I recommend this to everyone, no matter how old you are!!! Had glasses for over 43 years!!! More

I personally did not have a good experience. I was felt this surgery was really "sold" to me as quick and painless (just "discomfort"), with extremely minimal downtime. That was not the case at all. A few key points (1) the pain directly after the surgery was excruciating, 10/10. I had not taken pain medicine because I was not warned and rather told I would only feel uncomfortable. (2) This is an expensive center comparatively and i was given the cheapest sunglasses after the surgery for the ride home (I was expected sufficient blackout glasses) then they did no followup call to check in - not one single time (3) my eyes have been very dry since the surgery and I have been struggling to conduct normal hours of online work. I have a virtual position and need to be working on a computer for long hours - i was told I would be back to normal work within three days which was not true. (4) I did not meet the doctor who conducted my surgery until the moment before it occurred, and saw different people in each appointment - there was no consistency with personnel (with the exception of one assistant who had never undergone lasik herself). Two months later I still have light sensitivity, dryness... I still do not feel my eyes are back to normal. Overall, I felt like they treated me as client being sold a car not a patient being provided a serious medical procedure. The risks and pain were not properly relayed at all. There was inefficient followup (even though they knew I was having issues). More

Short waiting time for my appointment with courteous service from staff and physicians. Clear explanations and information regarding treatment options. I think it’s a good medical practice that delivers quality care. More

This is by far the best vision center with an absolutely wonderful staff and the doctors are topnotch! I specifically continue to drive 20 minutes to this location instead of the 5 minute drive to much closer vision centers. More

Lauren was extremely helpful with all of my questions and comforted me through dilation! More

My husband and I first encountered Dr Furman when he worked at Vision World (before it changed to Vision Works). We both were so impressed with his professionalism and attention to detail, that when we realized he had left there for Koch Eye, we changed too. We continue to be completely satisfied with his care—always thorough and always willing to answer questions. More

I had my LASIK procedure just over a month ago and could not be happier! The doctors, nurses and staff were friendly and compassionate. Dr Saje made me feel comfortable and at ease during the short procedure. I wish I had done this sooner!! More

I made my appointment for 11am. I got here on time. Waited about 20 minutes in the waiting room, finally got called back into a room, was told the doctor will be in shortly. It's now been 50 minutes sitting in the room waiting for the doctor. There was a lady in line in front of me at the dest checking in I heard the receptionist say "your appointment isn't till 11:30" She said yeah. Well I'm waiting in the room with the door open. That same lady just walked out from her exam and I hear the worker say "let's go to the front desk to make a follow up appointment. So they just gave this lady my appointment and now I've been waiting for over an hour at this point and still haven't been seen. I will never again come here. More

September 16th I had my procedure for lasik. From the consult to the post op, I felt taken care of. Tracy and Natalie answered all my zany questions with grace and encouragement. I felt at ease with Rita and Dr. Sayegh before and during the procedure, the two techs in the procedure room were kind and gentle and I wish I had gotten their names. Dr. Bae did my consult and day after post op check up, she was kind, encouraging and informative. I was in tremendous pain for a few hours after, I miss timed my pain relief. I would highly recommend taking something *before* arriving at the center. It was a cross between a brain freeze and a migraine, after 5 hours it dissipated like it didn’t even happen. Overall, I still can’t believe I have 20/15 vision, and the team here helped the smooth transition of lasik. 12/10 highly recommend! More

Excellent overall experience! More

So friendly and great service..I feel at home. More

Nice and friendly More

Just a short note to thank Kathy in the optical shop in the Wakefield office for her professional and courteous service. She helped me find the perfect set of glasses! She was very easy to work with and it was a pleasure dealing with her. More

My experience with Koch Eye was the absolute best, I would recommend Dr Lewis with anyone More

Outstanding Experience. All staff from receptionists, nurses, their assistants and the Doctors were Kind and Courteous. I had Cataract Surgery and I was very Relaxed because of the way I was treated. I Highly Recommend. 5⭐⭐⭐⭐⭐ More

Everyone was super nice. My eye sight is fantastic. More

Dr Ahmed is very knowledgable and explained everything clearly. he was great More

Amy and erica are beyond belef the lovliest,kindest,most efficient wonderful people my 89 yr old father,whos a korean war veteran,and i ,have met in a very long lon long time. These 2 young ladies made our week ,if not our year. Hopefully koch is aware of yhe priceless vakue these 2 people are wi5hin thwre business.joseph e alves Ericka again was,so helpful I had a change of glasses and she helped me just like before What a pleasure to see her again There arent alot of erikas out there Koch eye assciates your very lucky Treat her with kidd gloves the same way she treats people More

I absolutely love Dr Lewis and her staff. They are friendly, efficient and always willing to help you. The doctor and her assistant put you at ease and will answer any and all questions. I have recommended this office to several people. Thank you to the Johnston Office More

The girls at the front desk were amazing, everyone in the office was very helpful and knowledgeable! I would give ten stars if I could. Will definitely be coming back to this office! Thank you to Lauren especially. She was a bright face and personality and represented your business well! More

Great customer service ! More

Great people working there. More

The doctors are so wonderful and pleasant. They do a very thorough job and the office is very welcoming and clean! More

Amazing staff and great service! More

The front desk staff, assistant and ophthalmologist was kind and friendly. Brightened my day to be around impressive professionalism. More

Everything is great, staff is efficient and friendly, offices are clean and well maintained. Dr. Lewis is awesome, professional and very thorough with her exam. I recommend this office wholeheartedly. More

My wife recently had cataract surgery on both eyes. Dr. Sayegh and staff were fantastic! My sister in law went through the same procedures. All perfect in every way! Really life changing. So appreciative to Koch Eye and St James Surgery Center. Thank you for all the good you do and we will always be greatful!! Juanita and Harriett from Cape Cod. More

I love the Johnston office. Dr. Lewis is an awesome doctor. She kind and caring and always takes time to answer your questions and she takes the time to get to know her patients. More

So glad I chose Koch LASIK for my surgery. The staff were amazing in every way. From my consultation with Dr Tran to the day of my surgery it went so smoothly. On the day of my surgery I worked with Rita Uriati. She was awesome! She kept me calm and helped me through the whole process. Can’t say enough about how professional and kind she was. It can be scary but she definitely helped me through it. Dr. Sayegh performed the surgery and home has the best bedside manor. He is calm and tells you every step of the way what he’s doing and how long it will take. It actually went by super fast and I was worried for nothing. My eye sight is still perfect 2 years later. I waited to do this review until after I could say for sure that I have zero regrets. I would do it all over again if I had to. I’m so glad I chose Koch LASIK and I would recommend it to anyone considering LASIK surgery. More

The optical shop/contact lens staff, and girls at the front desk are outstanding . A special thank you to Ashley B. you were a pleasure to work with today so patient and understanding you are an asset to Koch Associate . More

Dr. Lewis is great! She listens and explains things so you understand. Front office is also very polite and courteous! More

Dr. Bae is amazing ! The staff is so nice and attentive. I’ve been going here for 25 years and it’s always been a great experience. More

A whole new world! My vision was at almost -5 before the surgery and now I have better than 20/20 vision! The staff are all so lovely and were very reassuring and comforting during the surgery. The recovery time short and I was up and back to my regular routine the next day. I no longer have to fumble for my glasses in the middle of the night or count contacts to make sure I can make it to my next eye appointment. 10/10 recommend. More

I give Sr.Michelle Lewis 20 stars & give Lisandra R.(Medical Secretary Of Woonsocket,RI 20 Stars More

I had an emergency and they took me in right away . They are all so friendly there . More

The front office staff is always professional and have friendly personalities. Dr. Theroux is the best!!! More

Dr. Lewis is the best doctor ever. She’s patient and attentive and never rushes you. We love her. More

I didn’t have to wait I was seen almost immediately Liso and Dr .Santos were great More

Dr. Uddin and her team were excellent. More

I have been a patient for many years with the same doctor. My doctor is knowledgeable and thorough and always communicates my information to my primary care physician. I have been very satisfied with this practice and have referred many others dor their vision care. More

Staff and doctors were courteous and helpful, I wish I got lasik years ago. Do not hesitate! More

From the moment you walk into this office, you are struck first by the cleanliness. The people at the front desk are quite friendly, but Dr Burns is absolutely outstanding! Not only is she knowledgeable and a great communicator, but she conveys genuine interest in your particular situation as a patient. Highly recommend!!! More

From the moment you walk into this office, you are struck by the cleanliness first. The people at the front desk are quite friendly, but Dr Burns is absolutely outstanding! Not only is she knowledgeable, but she conveys genuine interest in your particular situation as a patient. Highly recommend!!! More

Medical staff are attentive, knowledgeable and very nice too! More

My wife and I are new patients and had an appointment yesterday at the tollgate rd. with Dr.Scharff very nice though dr .  location. The office was very busy. But was not hectic. The employees had it all under control. I had the pleasure of having a very nice young lady named Kim, This young lady was such a pleasure. As well as a breathe of fresh air very personable and held conversation. Made the appointment that much better for myself and my wife. We are both very glad we had made the decision to choose koch. More

Staff is wonderful! Best place for an eye exam! More

Spacious and efficient. Was listened to as a client/customer and they were responsive. More

Had a very nice visit yesterday . I like Dr Ireland very much . She's very professional and thorough but very friendly and personable too. She answered all my concerns and spent quite a bit of time with me , did not feel rushed at all . Would highly recommend her ! More

Great experience. Super friendly, efficient receptionist, Etta. Great care from Dr Lewis. More

Absolutely amazing! The entire staff is incredibly supportive, talented and kind. I could not have asked for better care. I am so thankful for them and the work they do! More

Carmen Melissa Sanchez at the Woonsocket Koch Eye office was awesome. I needed help with an appointment for my niece and the call center was not answering, I reached Melissa and she took care of it for me. So pleasant and friendly. I then reached back out to the Woonsocket office and spoke with Mel regarding rx script for my niece and I couldn’t have asked for a better person on the phone. She was not only super pleasant and friendly to speak to but when I had questions she took her time to explain things to me. Love the Woonsocket Koch Eye Team! Way to help your patients. More

Dr. Lewis is absolutely fantastic. The front desk staff is extremely friendly and helpful as, are the medical assistants and the optical shop. I trust Dr. Lewis completely. I have been her patient for over 10 years and I am happy to have such a wonderful doctor. More

Today I had brought my mother in to koch eye on tollgate rd for her retinal appointment. While we were there an unfortunate event happened. One of the employees went into very serious medical distress. It was heartbreaking. But to see how the entire staff come together they way they did not only for their coworker but for each other. I watched this entire staff give their coworker immediate attention be there and console one another. All while still running the office and still making the patients a priority. All that has been going on in this world. To sit in a facility and watched these coworkers hug one another wipe some tears and still do their job at the Sametime. This was the most beautiful amazing thing I have ever seen.. it takes employees that are passionate about their job to do what these young men and women have done today. Thank you to all the employees at koch eye tollgate rd for showing me what beautiful people we still have in this world and how in unfortunate events you all.still kept your focus on the patients..truly amazing. More

Just had my LASIK surgery with them! They are AMAZING!! The entire staff is so supportive and reliable! So glad to have my vision correction with them! Thank you! More

Great experience. Dr. Fantoni was wonderful. The whole process was very efficient. More

They were great with my mom. They treated her very well and she was very comfortable there. Everyone was very friendly and worked together and always welling to help and easy to talk too and ask questions and they explained everything so you understand what they were saying. My mom said that she would highly recommend anyone to have their surgery there. More

A pleasant place a great experience More

Amazing team across the board. From optical to office operations and medical staff… Every team member owns their job and explains in simple precise terms. More

I had two cataracts removed by Dr. Alexandrou and couldn’t be more pleased with the results. He was incredibly patient and supportive and answered all of my questions. I highly recommend him and all of the Koch Eye staff I interacted with. More

I have nothing but great things to say about Dr. Burns & Koch Eye Associates in South Kingstown. I've never had a problem getting an appointment, and all my questions are thoroughly answered by the doctor as well as the staff conducting different tests. I have a fairly complicated medical situation, with multiple issues that tend to complicate treatment. Dr. Burns has always been able to find the right course of treatment to keep my eyes healthy, and still seeing pretty sharp, especially considering my age. I have no hesitation in recommending Dr. Burns to any of my friends. As far as prescription glasses go, I have gotten several pair here and the last pair of wound up having scratches in them after about 4 or 5 months of wear. I brought them back, and without any discussion, or complicated processes, lenses were replaced under warranty. Couldn't ask for better service. More

I have nothing but great things to say about Dr. Burns & Koch Eye Associates in South Kingstown. I've never had a problem getting an appointment, and all my questions are thoroughly answered by the doctor as well as the staff conducting different tests. I have a fairly complicated medical situation, with multiple issues that tend to complicate treatment. Dr. Burns has always been able to find the right course of treatment to keep my eyes healthy, and still seeing pretty sharp, especially considering my age. I have no hesitation in recommending Dr. Burns to any of my friends. As far as prescription glasses go, I have gotten several pair here and the last pair of wound up having scratches in them after about 4 or 5 months of wear. I brought them back, and without any discussion, or complicated processes, lenses were replaced under warranty. Couldn't ask for better service. More

great personality, understands my condition and explains treatment in a manner that I can understand More

Had a sudden problem with my eye and was able to be seen quickly. Would definitely recommend! More

Great staff , great doctors. Crystal in optical was amazing she helped me so much. Clean and professional ! I recommend them to everyone in need of a great practice. More

Professional, friendly and compassionate from the doctors to all staff. Been a patient for a little over two years and enjoy my visits from routine eye care to cataract surgery. Quite good. More

I rely heavily on my eye sight as part of my profession, so it is something I don't take lightly. I had many questions concerning the lasik process and possible issue that could occur and Dr.sayegh and staff were very informative and transparent with everything. They eased my apprehension and were very comforting during the lasik procedure. Unlike other lasik places i've checked out for they made me feel like a patient and not a walking dollar sign. They genuinely want to help people and stand behind there work. More

Professional, friendly and compassionate from the doctors to all staff. Been a patient for a little over two years and enjoy my visits from routine eye care to cataract surgery. Quite good. More

My 2 youngest children, both have special needs, have been coming here with me for years. Staff here is wonderful!! And we all love Dr. Scharff! More

I had a great experience with my appointment. Dr Bae was excellent and did a thorough eye exam efficiently. She put me at ease during the exam and explained the findings to me afterwards. Everyone was very nice and helpful and professional. Great staff providing great service. Highly recommended! More

I had a great experience with my appointment. Ashley, the technician,  was very professional and thorough and friendly. Dr Vania Bae did a thorough eye exam efficiently. She put me at ease during the eye exam and explained the findings to me afterwards. Everyone was very nice, helpful and professional. Great staff providing great service. Highly recommended! More

I have been going to this location for 2 yrs now and can't say enough good things about the customer service I received from them. They handled my situation without any hassle and with an extremely friendly manner. 5 star service!!! More

Absolutely wonderful doctors and the staff is so friendly and efficient. Optical center was amazing as well. Courteous and spent a good amount of time with me to order glasses and discuss options More

Absolutely wonderful doctors and the staff is so friendly and efficient. Optical center was amazing as well. Courteous and spent a good amount of time with me to order glasses and discuss options More

I have been going to this location for 2 yrs now and can't say enough good things about the customer service I received from them. They handled my situation without any hassle and with an extremely friendly manner. 5 star service!!! More

Dr Lewis is the best! Very thorough, compassionate and answers all my questions. The staff are friendly and helpful. The ladies in the optic shop are extremely helpful and knowledgeable about the best glasses I require. More

A huge thanks, especially to Zack, also Erica and Amy, all optical assistants at the optical center. They’re prompt, pleasant, patient and extremely helpful. They saw me through a particularly frustrating experience,….. not of their making. I so appreciate their guidance and expertise which finally led to the right prescription glasses. Their prices are comparable and the service is quick. Finally I can drive with new glasses and that enable me to see both distance and the fine print on the dashboard! I will be back for future glasses. More

Dr Lewis is the best! Very thorough, compassionate and answers all my questions. The staff are friendly and helpful. The ladies in the optic shop are extremely helpful and knowledgeable about the best glasses I require. More

Been going if he is my eye doctors and my glasses More

A huge thanks, especially to Zack, also Erica and Amy, all optical assistants at the optical center. They’re prompt, pleasant, patient and extremely helpful. They saw me through a particularly frustrating experience,….. not of their making. I so appreciate their guidance and expertise which finally led to the right prescription glasses. Their prices are comparable and the service is quick. Finally I can drive with new glasses and that enable me to see both distance and the fine print on the dashboard! I will be back for future glasses. More

The Woonsocket location goes "above and beyond" in caring for patients. The front desk is always so accommodating and pleasant. The staff is always upbeat and courteous, with special thanks to Shannon for always being so kind. The physicians are amazing in their knowledge, professionalism and understanding. Thank you for all you do!! More

The Wakefield office of Koch Eye is a pleasure to deal with. The front desk staff are pleasant and professional. Dr. Burns is thorough with the examination, and explanation. I would recommend this practice for any vision needs. More

I had a great experience great dr tran was awesome the staff was great and helpful I would recommend koch eye to friends and family . More

The Woonsocket location goes "above and beyond" in caring for patients. The front desk is always so accommodating and pleasant. The staff is always upbeat and courteous, with special thanks to Shannon for always being so kind. The physicians are amazing in their knowledge, professionalism and understanding. Thank you for all you do!! More

Recently had cataract surgery. Both the office and St. James Surgery Center functions like a well oiled machine. Every employee that I interacted with was knowledgeable, friendly and good at what they do. My only regret is that I never had the opportunity to thank Dr. Richard Sayegh personally for restoring my vision to a level that it had never been before. My distance vision is now 20/20 with no refractive correction and with the standard surgery. Results like that require a very high level of skill. Top notch eye care! More

Just as the July 4 three day weekend was beginning, I became concerned about a sudden change of vision in one of my eyes and, to make a long story short, my regular eye doctor (who is not affiliated with Koch) was already out of town and Koch was the only local eye specialist I reached that was willing or able to take me so late in the day - literally just before closing when there was just one doctor still in the office. Dr. Burns and the entire staff were excellent. It could’ve been a much more stressful weekend without them. More

Everything is great at Koch Eye Care! Dr Ireland is very caring and listens to your questions. More

Dr. Bae is amazing and very pleasant . She was very thorough and explained everything to me. The staff is very friendly and the assistant who brought me into the exam room was very pleasant and knowledgeable. More

Great experience- from making the appt to my eye exam. Would recommend without hesitation. More

I chose the Johnston office as it is close to home. The staff I dealt with while there were great! Dr. Lewis is awesome!! She is extremely thorough and so down to earth. She really makes you feel at ease and explains everything. I will definitely be making all of my future eye appointments with her. More

I chose the Johnston office as it is close to home. The staff I dealt with while there were great! Dr. Lewis is awesome!! She is extremely thorough and so down to earth. She really makes you feel at ease and explains everything. I will definitely be making all of my future eye appointments with her. More

Last Thursday we my first time there for surgery the girls and the Dr was great they talk to you the whole time you are they I would recommend them to anybody they all have a great bedside manner and I will give them a five-star went to day for surgery again and had the same experience with the great bedside manner from all of them very pleasant thank you again Dale More

All female staff was amazing!Very thorough explanation of procedures and what to expect before, during, and after surgery.From the time I entered the building everything went very smoothly and my anxiety melted away. ( even before the sedative)I had standard cataract removal on one eye. No problems whatsoever. Having the other eye done in a few weeks.Dr. Sayegh was excellent. But he knows this already.....lol.My sincere thanks to EVERYONE on the Koch team. More

I go to the Greenwich Ave office and I honestly can't imagine ever changing drs. Everyone I've interacted with has been wonderful and Dr Lemos is the best. Highly recommended! More

I had been going to LensCrafters for ages and have been paying way too much money for eyewear. On top of that, the office of Jewel Eye Associates (the eye doctors contracted with them) was billing my insurance in a very shady way and refused to provide me details of why they were doing so. Suffice to say I needed a new eye doctor. I came to Koch Eye (office on Greenwich Ave) and the staff there is absolutely wonderful. Every single person there was friendly and helpful. The office is clean and organized. Best of all, I got a new pair of glasses AND sunglasses for less than what I paid for one pair at other places. 10/10 recommend Koch Eye for your vision needs. More

Dr. Lewis was fantastic. I would highly recommend her. It had been a while since I had a complete exam, and she was thorough and explained each step in the process. She has a gentle manner about her, and I think she would be excellent for children. Cannot say enough of nice things!!! More

This office is filled with friendly and professional staff. From checking in at the front desk, to the knowledgeable Medical Technician, Lauren T and Dr. Besen's thorough examination, I can't say enough good things about this place. I would definitely recommend it to friends and family. More

My son and I see Dr. Fantoni. I love the way she is friendly and down to business. She answers all our questions. I think we have been seeing her for about 15 years! More

My daughter and I had a very good experience at Koch Eye Associates on Greenwich Avenue. From the front desk woman, who was kind and efficient, to the examination with Dr. Leblanc. I highly recommend scheduling an appointment at this office. We also interacted with Lauren, and Chris, the office manager, who were both lovely and very professional. Dr. Leblanc took time listening to my sixteen year old daughter explain some trouble she had been having with discomfort in her eyes. After a thorough examination, she made some recommended changes and ever since my dauughter's comfort level has improved. Thank you Koch! Looking forward to a long relationship! More

This office is filled with friendly and professional staff. From checking in at the front desk, to the knowledgeable Medical Technician, Lauren T and Dr. Besen's thorough examination, I can't say enough good things about this place. I would definitely recommend it to friends and family. More

Dr. Lewis was fantastic. I would highly recommend her. It had been a while since I had a complete exam, and she was thorough and explained each step in the process. She has a gentle manner about her, and I think she would be excellent for children. Cannot say enough of nice things!!! More

I had been going to LensCrafters for ages and have been paying way too much money for eyewear. On top of that, the office of Jewel Eye Associates (the eye doctors contracted with them) was billing my insurance in a very shady way and refused to provide me details of why they were doing so. Suffice to say I needed a new eye doctor. I came to Koch Eye (office on Greenwich Ave) and the staff there is absolutely wonderful. Every single person there was friendly and helpful. The office is clean and organized. Best of all, I got a new pair of glasses AND sunglasses for less than what I paid for one pair at other places. 10/10 recommend Koch Eye for your vision needs. More

Thank you to Dr. Ireland and Dr. Rosenfeld, they are amazing!!! Would thoroughly recommend them to everyone! More

I am in my sixties and have been wearing glasses for literally a half century. I believe the pair prescribed and filled, and fitted by, Koch Eye are the most comfortable I have ever had. The glasses are a complex prescription with progressive lenses, and they clearly are the right prescription. The fitting was excellent — I am used to glasses, but these ones feel like they are “transparent”. I have had a couple of incidents at night where I have forgotten they were on. More

I had a great exam with Dr Uddin, and then I had an amazing experience in the Optical downstairs. Amy and Erica were so nice and welcoming! They looked up my insurance and I love my new Maui Jim sunglasses, and I qualified for a second pair half off. They are very experienced Opticians who know their stuff, and are great at styling people, even in masks! I would highly recommend the amazing customer service at Koch on Tollgate Road! More

Dr. Catanio is always excellent. Very friendly, attentive and informative. Highly recommend. More

Amy and erica are beyond belef the lovliest,kindest,most efficient wonderful people my 89 yr old father,whos a korean war veteran,and i ,have met in a very long lon long time. These 2 young ladies made our week ,if not our year. Hopefully koch is aware of yhe priceless vakue these 2 people are wi5hin thwre business.joseph e alves These More

Love love love this place! Dr. Gerber and Dr. Tran are awesome! Dr. Gerber did my lasik eye surgery and Dr. Tran did my consultation and follow-ups. Both are extremely intelligent, very personable, with great bedside manner. The doctors are also very punctual. I never had to wait long to be seen and my appointments never felt rushed. I recommend them to anyone considering lasik! More

I had an excellent cataract removal experience with the well coordinated surgery team at St James Surgery Center. They put a very personal touch on a professionally orchestrated surgical process. Everything from intake/insurance approval thru going home instructions was clear. The center is easy to get to with plenty of parking. The surgery prep room made me think, "this is a really good team - lots of smooth handoffs and cross checking to insure accuracy! There were a bunch of chairs that convert to operating tables and they move patients in and out at an impressive pace. Well oiled machine!! They were a friendly and (seem like a) happy crew! What I really liked was the results of my surgery!! Dr Sayeah is friendly and confident, justifiably proud of the skills he has mastered. He gives people their sight back for a living! Needless to say, I'm thrilled to see with real clarity (and in color!!) again!! More

I am in my sixties and have been wearing glasses for literally a half century. I believe the pair prescribed and filled, and fitted by, Koch Eye are the most comfortable I have ever had. The glasses are a complex prescription with progressive lenses, and they clearly are the right prescription. The fitting was excellent — I am used to glasses, but these ones feel like they are “transparent”. I have had a couple of incidents at night where I have forgotten they were on. More

The office staff is very friendly. They are able to schedule back-to-back appointments for myself and my kids. Dr. Burns and Dr. Fantoni are great. I never feel rushed and they take the time to answer my questions in detail. More

I had a great experience great dr tran was awesome the staff was great and helpful I would recommend koch eye to friends and family . More

I felt like I needed to review based on my great experience, and the fact I unfortunately went into my first appointment a bit skeptical based on some of the previous reviews. My appointment was very informative, and I saw the doctor fairly quickly, who addressed my concerns and made necessary changes to my contacts and explained why. Despite it being the end of the day during a holiday week, everyone in the office was friendly. At the end of my appointment, I waited to browse through the optical shop. With Covid, only 1 person at a time is allowed, and it was approaching 5PM. They offered myself and two other people to set an appointment the same week to come back, which I appreciated. More

The staff is friendly and the doctors are wonderful. 5+ More

I had an excellent cataract removal experience with Dr Sayeah and his well coordinated team. They put a nice personal touch on a very professionally orchestrated process. Everything from intake/insurance approval thru testing and prep took place at this office. Almost no waiting! It's easy to get to with plenty of parking. Dr. S was personable, informative and clear in his advice and instructions to me. His team provided a folder that organized everything in preparation for the surgery and post operative follow up. What I really liked was how happy Dr S was with the results of my surgery!! He was justifiably proud of the skills he has mastered. He gives people their sight back for a living! Needless to say, I'm thrilled to see with real clarity (and in color!!) again!! More

Thank you for your services. All the employees-doctors, associates and customer’s services are so welcome and kind. They always give the best they can. Also l was glad to receive my glasses before the due-date. Thank you for all the Koche eye family! Ibrahima Sarr. More

Everyone was great. Very nice and clean. They were very thorough More

Great staff! Dr. LeBlanc and team were awesome, thanks for a great experience! More

Dr.Ireland is phenomenal to say the least.. my questions concerns always answered the staff very friendly and ready to help. Would and have recommended Koch eye!!! More

I felt like I needed to review based on my great experience, and the fact I unfortunately went into my first appointment a bit skeptical based on some of the previous reviews. My appointment was very informative, and I saw the doctor fairly quickly, who addressed my concerns and made necessary changes to my contacts and explained why. Despite it being the end of the day during a holiday week, everyone in the office was friendly. At the end of my appointment, I waited to browse through the optical shop. With Covid, only 1 person at a time is allowed, and it was approaching 5PM. They offered myself and two other people to set an appointment the same week to come back, which I appreciated. More

I have everyone to thank at Koch Eye Associates in Cranston for helping me make one of the best decisions I've ever made! My Lasik surgery performed by Dr. Sayegh exceeded my expectations through his professionalism, accuracy and care. Karen also worked with me to ensure I was comfortable and prepared; she's lovely! If you are a very active person who is over glasses fogging & contacts drying, Lasik is so worth it and Koch Eye in Cranston is the best place to go for friendly, affordable care. More

Fantastic patient care from Dr. Fantoni. Highest safety care standards in place. I felt safe, well cared-for and valued as a patient. Thorough exam, friendly, supportive and patient. More

Excellent service from the entire team here, front desk/reception, scheduling, contacts, physicians, PAs, etc. Fantastic patient care from Dr. Burns and Dr. Fantoni. Highest safety care standards in place. I felt safe, well cared-for and valued as a patient. More

I felt like I needed to review based on my great experience, and the fact I unfortunately went into my first appointment a bit skeptical based on some of the previous reviews. My appointment was very informative, and I saw the doctor fairly quickly, who addressed my concerns and made necessary changes to my contacts and explained why. Despite it being the end of the day during a holiday week, everyone in the office was friendly. At the end of my appointment, I waited to browse through the optical shop. With Covid, only 1 person at a time is allowed, and it was approaching 5PM. They offered myself and two other people to set an appointment the same week to come back, which I appreciated. More

Educated on my eye care, outstanding! More

The staff is friendly and the doctors are wonderful. 5+ More

I was so nervous going in St James for my procedure but those feelings were left at their front door! From the moment I walked in the staff was fantastic in informing you of the procedure,prep..and post surgery information.I cant say enough about the staff.What a wonderful group of professionals! St James should be proud of each and everyone of them!!! More

Absolutely loved my results. I had moderate to high myopia -7.00 to -7.50 in both of my eyes and I was still a candidate for lasik. The procedure is definitely a bit nerve wracking but they walk through every step as they go, and the staff is very comforting. The entire procedure is maybe 10-15 minutes, hang in there, it is so worth it. I am less than 24 hours post op and I can see almost perfectly clear. I had some burning for about 4-5 hours after my procedure, the best way I can describe it is, it felt like I had been cutting onions. Uncomfortable but not unbearable. Dr. Gerber was recommended to me by a co worker, he pleasant and put me at ease answering all my questions in the consult, I also elected to have him do my procedure as well and he was fantastic. The front desk staff and techs are also all fabulous. If you have an HSA or FSA you can use it, and my VSP vision insurance also covered 15% of the procedure. Absolutely life changing for someone with a script that was a bad as mine! A small price to pay in the long run for amazing vision. More

Dr. ALEX GERBER performed cataract surgery on both eyes. Results were perfect. More

I had an excellent cataract removal experience with Dr Sayeah and his well coordinated team. They put a nice personal touch on a very professionally orchestrated process. Everything from intake/insurance approval thru testing and prep took place at this office. Almost no waiting! It's easy to get to with plenty of parking. Dr. S was personable, informative and clear in his advice and instructions to me. His team provided a folder that organized everything in preparation for the surgery and post operative follow up. What I really liked was how happy Dr S was with the results of my surgery!! He was justifiably proud of the skills he has mastered. He gives people their sight back for a living! Needless to say, I'm thrilled to see with real clarity (and in color!!) again!! More

I had an excellent cataract removal experience with the well coordinated surgery team at St James Surgery Center. They put a very personal touch on a professionally orchestrated surgical process. Everything from intake/insurance approval thru going home instructions was clear. The center is easy to get to with plenty of parking. The surgery prep room made me think, "this is a really good team - lots of smooth handoffs and cross checking to insure accuracy! There were a bunch of chairs that convert to operating tables and they move patients in and out at an impressive pace. Well oiled machine!! They were a friendly and (seem like a) happy crew! What I really liked was the results of my surgery!! Dr Sayeah is friendly and confident, justifiably proud of the skills he has mastered. He gives people their sight back for a living! Needless to say, I'm thrilled to see with real clarity (and in color!!) again!! More

Had LASIK on 8/14/2020, great experience, I was well informed of what to expect. No surprises. Dr. Gerber was very professional and has good bed side manners. For my follow up the next day I saw Dr. Bae and she was very nice, friendly and sweet. The entire staff at all the locations I have visited for eye exams, purchase glasses and/or contacts have been very nice. Very nice and clean locations, everyone wears a mask and practice social distancing as much as possible. I am glad I had this team for my surgery and my family eye care needs. More

Had LASIK on 8/14/2020, great experience, I was well informed of what to expect.  No surprises.  Dr. Gerber was very professional and has good bed side manners.  For my follow up the next day I saw Dr. Bae and she was very nice, friendly and sweet.  The entire staff at all the locations I have visited for eye exams, purchase glasses and/or contacts have been very nice.  Very nice and clean locations, everyone wears a mask and practice social distancing as much as possible. I am glad I had this team for my surgery and my family eye care needs. More

This is one of the most easy going, kind, helpful Eye Dr I am lucky to have she keeps up with new eye Technologies which is very cool and has taken good care of my eyes and made all my appointment easy, and took the time to ask my concerns and cares about me to make me a happy patient thank you to her and all the great staff she has on her team :)!!! More

my eye Dr. Jane Ireland is the best eye Dr . she is always easy going and sweet, helpful I am so lucky to have her as my eye Dr there should be more Dr s like her this world needs them because she makes my visits easy and take s the best care of my eyes and talks with me over any of my concerns she takes the time to be a great Dr and the staff is all easy going , nice and helpful Thank you to all of them for my amazing care would def. NOT go ANY where else and even got my dad to come here and he is very happy with the service and care TOO !!! :))))) More

Thank you Dr. Ireland for your great care. More

Casey in the contact lense department is generally caring and wants to help you. Everyone is very nice that works there. More

I cant even begin to tell anyone how scary lasik sounded to me. My consult I was so so nervous but Dr. Gerber and his Technicians assured me id be ok. The day of my surgery Robin, Jennifer and Natality gave me such ease. Of course Dr. Gerber did a wonderful job he made me feel so comfortable and the experience was beyond any treatment I’ve ever recieved. I cant even explain how grateful I am. This was my first surgery ever and I was stressed out for nothing. I could hug that whole staff. 5 stars all day for this I highly recommend going here! More

I cant even begin to tell anyone how scary lasik sounded to me. My consult I was so so nervous but Dr. Gerber and his Technicians assured me id be ok. The day of my surgery Robin, Jennifer and Natality gave me such ease. Of course Dr. Gerber did a wonderful job he made me feel so comfortable and the experience was beyond any treatment I've ever recieved. I cant even explain how grateful I am. This was my first surgery ever and I was stressed out for nothing. I could hug that whole staff. 5 stars all day for this I highly recommend going here! More

Efficient, friendly and professional, Dr Jane Ireland and the staff excel at all of them. More

Dr. Ireland stands head and shoulders above most of the doctors I've met in my experiences. Cataract surgery for both eyes and at 62 I now have 20 20 vision in both . Ten stars for Koch eye associates. More

While in Boston ,on a sunday afternoon ,I experienced what felt like a torn or detached retina. Driving home I called Koch and got the on call optometrist. The optometrist was lionel Lemos and he called me back within 5 minutes. He then drove the 30 minutes to the tollgate office to examine my eye. He was prompt, professional and put me at ease. I was given an appointment with Dr Serednyakova on Wednesday. The entire staff could not have been nicer. Thank you Dr Lemos for everything. More

A wonderful experience! Everything went smoothly from beginning to end!! So very happy with the results! But, the best part, by far was the amazing staff-no words to decribe how nice, informative and friendly they were!! More

I have been going to Koch Eye for years. The girls at the front desk are always nice and knowledgeable. I had a new doctor that I haven’t had in past appointments Dr. Vania Bea. From the time she walked in the room she completely put me at ease She listened to my concerns and i felt confident in her answers. Everyone at Koch in Johnston are great. More

I have been going to Koch Eye for years. The girls at the front desk are always nice and knowledgeable. I had a new doctor that I haven’t had in past appointments Dr. Vania Bea. From the time she walked in the room she completely put me at ease She listened to my concerns and i felt confident in her answers. Everyone at Koch in Johnston are great. More

I have been going to Koch Eye for years. The girls at the front desk are always nice and knowledgeable. I had a new doctor that I haven’t had in past appointments Dr. Vania Bea. From the time she walked in the room she completely put me at easeShe listened to my concerns and i felt confident in her answers. Everyone at Koch in Johnston are great. More

I dont hand out 5 stars all to often, but koch earn it, from the moment you call them you know your dealing with a professional outfit. Your eye sight is very important, and as far as I can see, Koch is top knotch. More

The staff was great good exam. They took the time to explain what and why the we’re doing More

I was pleasantly surprised. Everyone there from the receptionists to the nurses and doctors went above and beyond. I was extremely nervous and everyone went out of their way to make me feel relaxed. Surgery was a success, back in a week for my second eye. More

Such an amazing experience! The staff and Dr. Gerber are AMAZING and were so helpful throughout the whole process from beginning to end within my Lasik journey. I can finally see!! I highly recommend Koch Eye associates in Cranston with Dr. Alex Gerber More

Such an amazing experience! From the second I came in for my first consult for LASIK, to when the procedure was finished, the staff was so caring and helpful! They really know what they are doing and make you feel so comfortable throughout the whole process! Soooo happy with my results! 10/10 recommend. More

I wanted to wait a few months before I wrote my review. It turns out to be the best decision I ever made. I had trouble at first doing the pre test because it's hard for me to keep my eyes open so they had me come back. They were very patient with me. The place is very clean and all the doctors are nice. They are also very good with appointments for post op, you don't have to wait long like most doctors. I would highly recommend this place if you chose to have Laser Eye surgery done. More

Good customer service. Friendly Associates and Doctors. More

Good customer service. Friendly Associates and Doctors. More

Kathy and Zach at Koch Vision Store are just terrific; very knowledgeable about selections and have great recommendations when one is considering lenses/frames. More