I went to Koch Eye associates for an annual eye exam. I recently moved to Rhode Island and needed a physician in my area. I found Dr Santos cold with little to no "bedside manner". It took three weeks to get new contact lenses to try. I had to go for a "fitting appointment" and got new lenses to try. After 6 hours the lenses irritated my eyes and I removed them. I left numerous messages but Dr Santos never called back. When I call again and insisted that he give me another brand of lens to try I was told that I needed to come in for yet ANOTHER appointment. I reported Koch Eye associates to my insurance company and United Health agreed that Koch Eye was "padding " appointments to collect more money from the insurance company. I have switched to anothert eye doctor. I would never recommend Koch Eye Associates and I will never go back to them. More