I been a patient of Atwood Vision in Johnston RI which was purchased by Koch Eye Associates for 45+ years. I recently had an eye infection and was called back by Dr. Lewis who is always great to work with. My problem is with Koch operations. I tried to call today to make an appt and had 20 callers on hold in front of me. I waited on hold only to get a call center who didnt really know what to do and transferred me to the Johnston office where he confirmed Dr. Lewis worked at. I spoke to the Johnston office who informed me Dr. Lewis now works in Warwick and transferred me to you guessed it, 17 callers ahead of me. I tried desperately to find a direct number to the office so that i can ask if i should come in for a follow up or wait until my eye is better to schedule my yearly but was unable to get in touch with anyone other than a useless call center. Im not sure who is managing the operations of Koch but you have made what was once a pleasurable, personal experience seem like im calling India and that my business, money and overall my health doesnt matter. More
Patient Reviews
Patient Reviews
Koch Eye Associates wants to thank all of our wonderful patients who have taken the time to give us feedback on our practice. We know that online reviews are one of the most far-reaching and influential ways to let future patients know what they can expect when they visit us. At each of our eight locations spanning the coast of Rhode Island, our team of ophthalmologists, optometrists, and opticians strive to provide the best patient experiences. We believe that eye health is integral to a full, independent life so we want to make sure you can feel good about making appointments for regular exams. We hope these reviews help you in your decision to visit Koch Eye Associates. Please contact one of our advanced vision centers in Greater Rhode Island to get to know us today.
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