Reviews for Eye Health & Optical Services Services in Warwick, RI

I been a patient of Atwood Vision in Johnston RI which was purchased by Koch Eye Associates for 45+ years. I recently had an eye infection and was called back by Dr. Lewis who is always great to work with. My problem is with Koch operations. I tried to call today to make an appt and had 20 callers on hold in front of me. I waited on hold only to get a call center who didnt really know what to do and transferred me to the Johnston office where he confirmed Dr. Lewis worked at. I spoke to the Johnston office who informed me Dr. Lewis now works in Warwick and transferred me to you guessed it, 17 callers ahead of me. I tried desperately to find a direct number to the office so that i can ask if i should come in for a follow up or wait until my eye is better to schedule my yearly but was unable to get in touch with anyone other than a useless call center. Im not sure who is managing the operations of Koch but you have made what was once a pleasurable, personal experience seem like im calling India and that my business, money and overall my health doesnt matter. More

Had LASIK on 8/14/2020, great experience, I was well informed of what to expect. No surprises. Dr. Gerber was very professional and has good bed side manners. For my follow up the next day I saw Dr. Bae and she was very nice, friendly and sweet. The entire staff at all the locations I have visited for eye exams, purchase glasses and/or contacts have been very nice. Very nice and clean locations, everyone wears a mask and practice social distancing as much as possible. I am glad I had this team for my surgery and my family eye care needs. More

I recently had my eye exam and I was very impressed that my new eye doctor took time with the exam and told me why my eyes where itching alot because of dry eye syndrome and she was nice enough to give me free samples of lubricated eye drops . Also I like to thank that nice lady Danielle for taking me right away before seeing the eye doctor she was very polite and so was the receptionist. I recommend this place to friends and family and my mother wants to go. Also, my eyes did change a little bit and I had to pick out my glasses and I really like them. Also, I received a call a week after my eye exam and they told,me my glasses were ready and when I put them on what a big difference I can see alot better. Thank you again Koch Associates I will be back next year!  :-) More