Reviews for Koch Eye Warwick - Greenwich

Dr. K is the consummate professional. She was through, took the time to explain what she was doing and why she was doing it. In addition she has a very caring and comforting demeanor. Could not be more pleased with my experience with Dr. K. More

Fast, professional and friendly. More

I been a patient of Atwood Vision in Johnston RI which was purchased by Koch Eye Associates for 45+ years. I recently had an eye infection and was called back by Dr. Lewis who is always great to work with. My problem is with Koch operations. I tried to call today to make an appt and had 20 callers on hold in front of me. I waited on hold only to get a call center who didnt really know what to do and transferred me to the Johnston office where he confirmed Dr. Lewis worked at. I spoke to the Johnston office who informed me Dr. Lewis now works in Warwick and transferred me to you guessed it, 17 callers ahead of me. I tried desperately to find a direct number to the office so that i can ask if i should come in for a follow up or wait until my eye is better to schedule my yearly but was unable to get in touch with anyone other than a useless call center. Im not sure who is managing the operations of Koch but you have made what was once a pleasurable, personal experience seem like im calling India and that my business, money and overall my health doesnt matter. More

Let's start at the beginning. After calling both Warwick offices several times over the course of 2 weeks, with no answer ever at either location, including leaving voicemails at both locations, I finally decided to just drive there to make an appointment in person. The unfriendly woman at the front desk took my drivers license and insurance card to copy my information into the system. She gave me an appointment for the next day. I showed up the next day a few minutes before my appointment time, and asked if the doctor was running on time. She said, yes, I haven't heard otherwise. 20 minutes later I went up to her again, and I said, I specifically asked you if the doctor is running on time, and you said yes, but my appointment was 20 minutes ago. The receptionist sitting next to her said, is she seeing Dr. Furman? I said yes, she said oh, he's running 30 minutes behind, they told us that a while ago. Great. This is an issue because I have a ride coming to pick me up, and I haven't event been seen yet. She asks me if I'd like to reschedule. I say no, it took me 2 weeks to get this appointment, so I'm not starting that process all over again. I'll wait. Then they call Laurie. I say Laura? No, Laurie. There's no one else here. I said, it must be me, Laura. She says oh, they must have wrote your name down wrong. I'm like, how do you write my name down wrong when you literally copy it off of my license and insurance?! Now this is an issue with the insurance billing. Finally I go in for my appointment, which takes about 45 minutes, and that's with skipping the dilation step, because I just don't have time for that at this point. Dr. Furman is going between two patients- me and someone in a room next door, bouncing between the two of us, extending the wait time even more. My blood is boiling, and I mention that I will never come to this office ever again. Never have I seen such incompetence and disorganization in my life. Not only that, but they messed up another patients appointment at the same time as mine. She was complaining to yet another receptionist, and that receptionist, an older woman, YELLED at the patient. Just unbelievable. Never again! More

Koch Eye Associates is extremely well run and professional. They are always on time and theirDoctors are skilled, as well as empathetic to your issues. They take their time and truly try to help you solve your issues Have been going here for years and have always been pleased with their service. I, personally, see Dr. Ireland and Dr. Grace, for different reasons of course, and they are both outstanding Doctors! I Highly recommend Koch Eye! You will leave feeling "heard" and your Eye problems properly addressed. More

Dr. Leah Kammerdiener is an amazing doctor. My mom-in-law had cataracts with Pseudoexfoliation Syndrome problems, which made her surgery a bit tricky. Dr. K handled it with great professionalism. In all my years of dealing with doctors on complicated issues this is the 1st time I didn't have any follow-up questions. She was that thorough in her explanations. We never felt rushed. She always put us at ease. Our family would recommend her without hesitation.Thank you, Dr. K. A+++++ More

I went to Koch Eye associates for an annual eye exam.  I recently moved to Rhode Island and needed a physician in my area.  I found Dr Santos cold with little to no "bedside manner".  It took three weeks to get new contact lenses to try.  I had to go for a "fitting appointment" and got new lenses to try.  After 6 hours the lenses irritated my eyes and I removed them.   I left numerous messages but Dr Santos never called back.  When I call again and insisted that he give me another brand of lens to try I was told that I needed to come in for yet ANOTHER appointment.  I reported Koch Eye associates to my insurance company and United Health agreed that Koch Eye was "padding " appointments to collect more money from the insurance company.  I have switched to anothert eye doctor.  I would never recommend Koch Eye Associates and I will never go back to them. More

Dr. Ireland is great. Takes the time to review your overall health and its impact in your eye site More

Marlinndy was such a wonderful help today 😊 More

Dr. Lewis is fantastic. Friendly staff, clean, neat waiting area. More

I love this location. They are always so friendly and helpful. I stopped in today because one of my lenses kept falling out of my frames and Lindsay helped me right away. This is the second time she's helped me repair a set of glasses within minutes and free of charge. She gets them back to brand new and it's such a relief to have someone quickly fix something rather than them telling you that you have to send them out for a repair, wait however long to get them back, and then pay who knows how much. Thank you Lindsay! More

Fantastic staff very helpful, adjusted when I when back. Would recommend More

great place been coming here for years More

Koch Eye on Greenwich Ave in Warwick is very professional, friendly, and clean!! Dr. Ireland is an amazing optometrist, I have been with her for quite some time and she is always spot on!!! More

Great staff, doctors and medical care. More

Very disappointing. 2 days in a row I waited more than 40 min for a scheduled appointment. . Staff is polite but disorganized . Testing not done because staff was not available. More

I started going to this office about a year ago. I have been very pleased with my care. Dr LeBlanc spends a good amount of time with me on each visit. She explains everything carefully and completely. Being over 60, I have multiple concerns and she addresses all of them thoroughly. I recently had a problem with one of my eyes and they fit me in that day! I am very happy to be a patient here. More

I enjoy coming to your office - all the staff is extremely friendly and courteous. Dr. LaBlanc is the best More

Dr Vania Bae diagnosed my eye problem. She did a thorough job and was the nicest Doctor. I am very impressed and will consider going to her in the future though the drive is farther away. More

Short waiting time for my appointment with courteous service from staff and physicians. Clear explanations and information regarding treatment options. I think it’s a good medical practice that delivers quality care. More

I have been a patient for many years with the same doctor. My doctor is knowledgeable and thorough and always communicates my information to my primary care physician. I have been very satisfied with this practice and have referred many others dor their vision care. More

My wife and I are new patients and had an appointment yesterday at the tollgate rd. with Dr.Scharff very nice though dr .  location. The office was very busy. But was not hectic. The employees had it all under control. I had the pleasure of having a very nice young lady named Kim, This young lady was such a pleasure. As well as a breathe of fresh air very personable and held conversation. Made the appointment that much better for myself and my wife. We are both very glad we had made the decision to choose koch. More

Had a very nice visit yesterday . I like Dr Ireland very much . She's very professional and thorough but very friendly and personable too. She answered all my concerns and spent quite a bit of time with me , did not feel rushed at all . Would highly recommend her ! More

Amazing team across the board. From optical to office operations and medical staff… Every team member owns their job and explains in simple precise terms. More

I have been going to this location for 2 yrs now and can't say enough good things about the customer service I received from them. They handled my situation without any hassle and with an extremely friendly manner. 5 star service!!! More

I have been going to this location for 2 yrs now and can't say enough good things about the customer service I received from them. They handled my situation without any hassle and with an extremely friendly manner. 5 star service!!! More

A huge thanks, especially to Zack, also Erica and Amy, all optical assistants at the optical center. They’re prompt, pleasant, patient and extremely helpful. They saw me through a particularly frustrating experience,….. not of their making. I so appreciate their guidance and expertise which finally led to the right prescription glasses. Their prices are comparable and the service is quick. Finally I can drive with new glasses and that enable me to see both distance and the fine print on the dashboard! I will be back for future glasses. More

Been going if he is my eye doctors and my glasses More

A huge thanks, especially to Zack, also Erica and Amy, all optical assistants at the optical center. They’re prompt, pleasant, patient and extremely helpful. They saw me through a particularly frustrating experience,….. not of their making. I so appreciate their guidance and expertise which finally led to the right prescription glasses. Their prices are comparable and the service is quick. Finally I can drive with new glasses and that enable me to see both distance and the fine print on the dashboard! I will be back for future glasses. More

Recently had cataract surgery. Both the office and St. James Surgery Center functions like a well oiled machine. Every employee that I interacted with was knowledgeable, friendly and good at what they do. My only regret is that I never had the opportunity to thank Dr. Richard Sayegh personally for restoring my vision to a level that it had never been before. My distance vision is now 20/20 with no refractive correction and with the standard surgery. Results like that require a very high level of skill. Top notch eye care! More

Everything is great at Koch Eye Care! Dr Ireland is very caring and listens to your questions. More

Great experience- from making the appt to my eye exam. Would recommend without hesitation. More

I go to the Greenwich Ave office and I honestly can't imagine ever changing drs. Everyone I've interacted with has been wonderful and Dr Lemos is the best. Highly recommended! More

I had been going to LensCrafters for ages and have been paying way too much money for eyewear. On top of that, the office of Jewel Eye Associates (the eye doctors contracted with them) was billing my insurance in a very shady way and refused to provide me details of why they were doing so. Suffice to say I needed a new eye doctor. I came to Koch Eye (office on Greenwich Ave) and the staff there is absolutely wonderful. Every single person there was friendly and helpful. The office is clean and organized. Best of all, I got a new pair of glasses AND sunglasses for less than what I paid for one pair at other places. 10/10 recommend Koch Eye for your vision needs. More

This office is filled with friendly and professional staff. From checking in at the front desk, to the knowledgeable Medical Technician, Lauren T and Dr. Besen's thorough examination, I can't say enough good things about this place. I would definitely recommend it to friends and family. More

This office is filled with friendly and professional staff. From checking in at the front desk, to the knowledgeable Medical Technician, Lauren T and Dr. Besen's thorough examination, I can't say enough good things about this place. I would definitely recommend it to friends and family. More

I had been going to LensCrafters for ages and have been paying way too much money for eyewear. On top of that, the office of Jewel Eye Associates (the eye doctors contracted with them) was billing my insurance in a very shady way and refused to provide me details of why they were doing so. Suffice to say I needed a new eye doctor. I came to Koch Eye (office on Greenwich Ave) and the staff there is absolutely wonderful. Every single person there was friendly and helpful. The office is clean and organized. Best of all, I got a new pair of glasses AND sunglasses for less than what I paid for one pair at other places. 10/10 recommend Koch Eye for your vision needs. More

Thank you to Dr. Ireland and Dr. Rosenfeld, they are amazing!!! Would thoroughly recommend them to everyone! More

Educated on my eye care, outstanding! More

Had LASIK on 8/14/2020, great experience, I was well informed of what to expect. No surprises. Dr. Gerber was very professional and has good bed side manners. For my follow up the next day I saw Dr. Bae and she was very nice, friendly and sweet. The entire staff at all the locations I have visited for eye exams, purchase glasses and/or contacts have been very nice. Very nice and clean locations, everyone wears a mask and practice social distancing as much as possible. I am glad I had this team for my surgery and my family eye care needs. More

my eye Dr. Jane Ireland is the best eye Dr . she is always easy going and sweet, helpful I am so lucky to have her as my eye Dr there should be more Dr s like her this world needs them because she makes my visits easy and take s the best care of my eyes and talks with me over any of my concerns she takes the time to be a great Dr and the staff is all easy going , nice and helpful Thank you to all of them for my amazing care would def. NOT go ANY where else and even got my dad to come here and he is very happy with the service and care TOO !!! :))))) More

Efficient, friendly and professional, Dr Jane Ireland and the staff excel at all of them. More

Dr. Ireland stands head and shoulders above most of the doctors I've met in my experiences. Cataract surgery for both eyes and at 62 I now have 20 20 vision in both . Ten stars for Koch eye associates. More

I wanted to wait a few months before I wrote my review. It turns out to be the best decision I ever made. I had trouble at first doing the pre test because it's hard for me to keep my eyes open so they had me come back. They were very patient with me. The place is very clean and all the doctors are nice. They are also very good with appointments for post op, you don't have to wait long like most doctors. I would highly recommend this place if you chose to have Laser Eye surgery done. More

Dr Rosenfeld is definitely one the best in the industry. Always makes you feel very comfortable ask plenty of questions to get the right answer the man is very compassionate and knows his job! More

Dr. Ireland stands head and shoulders above most of the doctors I've met in my experiences. Cataract surgery for both eyes and at 62 I now have 20 20 vision in both . Ten stars for Koch eye associates. More

Everyone at the office was courteous and friendly! The wait time was short. The technician along with Doctor Ireland answered all my questions regarding my Keratoconus. I was worried my condition may have become worse. However, they eased any worries I had. They were very thorough and knowledgeable. I would highly recommend! More

I've never been to Koch eye associates before, everyone here is efficient and friendly and Dr Rosenthal was very nice, an answered any questions I had. I was very happy with my overall experience, from my eye exam to receiving my glasses. I would recommend this location of Koch eye associates to anybody. More

Been going there for years clean, efficienct, dedicated to helping someone whether rich or poor. Very upset about the raid by the FBI  we are not IN Nazi Germany. Creates an impression on people that is false. As a attorney I find it abhorrent that some Judge who is obviously afraid that Koch would shred documents is insane.. PETER KOCh my friend even wrote a letter for me to Law School Committee for me to. Get large print on my Lsat. I graduaie Rutgers Law with honors and to this day love their offices. Shame on the FBI. Have shared my opinion with other social media sites. More

Everyone was extremely nice and very professional... More

Very helpful staff at the front desk. Everyone else was very friendly and courteous as well. They were very thorough with my eye care and made a great first impression. More

I first went to DR. Koch when lasik  was new. It had to be at least ten years ago. I was so scared at first because it was something new and not knowing what to expect, everyone was so caring and informative. Now after at having perfect vision I am now starting with blurred vision. I have called for an appointment and was told that the lasik only lasts for a certain amount of time! I was never told that, but it does make sense as our eyes do change with age...will update this after the next appt. More

I had Lasik done three weeks ago and it was the best decision I have ever made! Dr. Gerber performed the procedure at the new Chapel View facility and I cannot offer enough praise! The staff is wonderful and the facility is immaculate. I've been referring all of my friends and family to Koch! More

I had Lasik done three weeks ago and it was the best decision I have ever made! Dr. Gerber performed the procedure at the new Chapel View facility and I cannot offer enough praise! The staff is wonderful and the facility is immaculate. I’ve been referring all of my friends and family to Koch! More

I recently had LASIK surgery here. My initial appointment was very easy, and they squeezed me in for the surgery only 3 days later. The procedure was fast and easy. They gave clear expectations on recovery and care. Follow up the next day was easy. Everyone was very kind and helpful, my questions were all answered and my expectations accurate. And I can see! More

Good hours and awesome customer service More

exilent the best .I another app. on 6 15 2015. More

went in today to pick up my new glasses and had very good service.  Sue T who helped me was very customer friendly and competent More

This is a good location for eye care.  They  have a caring staff that is always smiling.  I ended up being referred to this location because of a specialist they have come in periodically.  They  have very modern eye testing/mapping equipment and are known for their glaucoma care. They provide call-ahead reminders to ensure you remember your appointments which is very helpful for me.   I have had a few times where I showed up and the wait was VERY long but that was due to storm related cancellations.  I have also shown up and been in/out in 30 mins. Give them a try, especially if you need specialized eye care More

I recently had my eye exam and I was very impressed that my new eye doctor took time with the exam and told me why my eyes where itching alot because of dry eye syndrome and she was nice enough to give me free samples of lubricated eye drops . Also I like to thank that nice lady Danielle for taking me right away before seeing the eye doctor she was very polite and so was the receptionist. I recommend this place to friends and family and my mother wants to go. Also, my eyes did change a little bit and I had to pick out my glasses and I really like them. Also, I received a call a week after my eye exam and they told,me my glasses were ready and when I put them on what a big difference I can see alot better. Thank you again Koch Associates I will be back next year!  :-) More

Patti Koch is one of the best eye doctors around.  Her singsong voice will stay with you for days. Honestly.  If Mary Poppin's was an eye doctor, she would be Patti. The office is always clean, has televisions and magazines out front, and the staff is warm and welcoming.  You can order your contacts and glasses through this facility, and they have decent prices. As awkward as a trip to an eye doctor can be, with the puffs of air, random drops in you eyes, not being able to distinguish E from B....Patti turns the experience around and makes it a breeze. I have seen a few other doctors at this office, and haven't loved them as much (hence the 4 stars,) but will see them if Patti isn't free. More