Reviews for Koch Eye Warwick - Toll Gate

While in Boston ,on a sunday afternoon ,I experienced what felt like a torn or detached retina. Driving home I called Koch and got the on call optometrist. The optometrist was lionel Lemos and he called me back within 5 minutes. He then drove the 30 minutes to the tollgate office to examine my eye. He was prompt, professional and put me at ease. I was given an appointment with Dr Serednyakova on Wednesday. The entire staff could not have been nicer. Thank you Dr Lemos for everything. More

The staff was great good exam. They took the time to explain what and why the we’re doing More

I had been going to Vision World/ Works for the last 20 years for eye exams, glasses, contacts. When I was last seen a few years ago I was told my eyes had weakened and I needed -6.0 in my left eye and -5.0 in my right, a substantial increase from -4.75 left and -3.75 right two years before. Needless to say I experienced hyperopia and needed readers for the first time. I wasn't able to read labels, see my phone, or use a laptop without readers of at least +2.5. I was recentl...y seen by Dr Besen at Koch Eye who prescribed contacts of -5.25 left and -4.25 right. I'm absolutely certain that Vision World had me in lenses that were too strong because now I can see my laptop without readers, and I can see my phone if I hold it at arms length. Not only can I see better (for distance as well as close up), but the entire experience of walking into Koch, being greeted by reception, having a preliminary exam by the optician assistants, receiving a full eye exam by the optometrist, being properly fitted for glasses by the optician, and checking out with reception, is exponentially superior with Koch. Clearly the entire staff enjoy their careers, and are friendly, professional, and completely competent. Thank you, Koch Eye Associates! I will recommend you to everyone I know. Sincerely, Kate Carroll More

Friendly and helpful More

I liked this optometrist. I’m annoyed that they keep calling and leaving automated voicemails that don’t state the name of their business. I’ve already requested they take me off their call list since I’ve moved and I’m still getting the calls. More

I can't fault the providers- they have been great. However, the optical shop has been horrendous. I ordered glasses for myself and my daughter and SIX WEEKS later, nothing. I've called several times- no one has ever answered the phone or returned a message, and so I have to call the main receptionist and ask to speak to someone in optical- only to be told "there's been a delay (not sure what), hopefully they come in next week". After complaining that I've been told this for several weeks, I did not receive a single apology or empathetic response. I asked for my prescription and took them to nearby CPS Optix and got glasses on the same visit! More

Not happy. You are just a number here. Wrong prescription glasses given to me. Cannot see a thing with them. Done. More

Always excellent! More

This place is fantastic. I saw Laura Tresca. She does an amazing job and makes you feel very comfortable. More

If I could give them no stars, I would. I had an 8:15 am appt Friday morning. There was nobody at any of the desks to check in with. When someone finally did come out, there was no apology nor greeting, nor thanks for my patience. When I was brought back, the room I was originally brought into didn't have machinery that worked. So the nurse/ assistant stepped out to figure out where to go for a machine that did. A few minutes later, she finally came back and brought to a neighboring room. She had me read some letters, then sent me back to a chair in the hallway with no explanation as to why. And then I got to wait another 20 minutes. The "doctor" who was supposed to see me walked right past me twice, and didn't even acknowledge that I was there waiting for him. When I finally saw the nurse/ assistant, I asked to be released without seeing the doctor. Appt was for 8:15, and by 8:50 I left in disgust. When the doctor finally DID come out, he approached me with nothing but attitude. I started to explain why I wanted to leave, he cut me off. He then wanted to talk at me (not to me) about why he didn't acknowledge me not once but twice. I started to interject and he told me "don't interrupt me while I'm speaking." And this whole time I'm trying to get a refund for the $30 they wanted to just take me in, and the woman behind the counter magically couldn't get into her account to initiate the refund process. Don't go to Koch for anything. Seriously. Also, before you dismiss me as a "Karen," just know that I am in customer service myself, and I would NEVER treat customers the way I was treated. I go to a lot of businesses in Warwick, and it's always a relatively good and smooth experience. The office is unprofessional. They care about their money, not their customers. More

I highly recommend this office. I was impressed by both Dr. Michael Santos and Lindsay, Optical Associate. Both were very thorough, highly professional and very competent. Lindsay worked very diligently with me to find the perfect glasses for me and I am very pleased with her service. I am a Dentist and need good vision for my profession and am confident that I had an excellent exam and glasses which are not only comfortable, but also highly functional. All staff were very professional from check in to check out and the technician who did original work-up on me. More

Very nice staff. Professional eye care ❤ More

Dr Laura is great, she came in on a Sunday to help me with my eye injury. She was so pleasant and successfully removed a piece of metal from my eye. More

Lindsay was awesome. I needed sunglasses to assist me with flying an airplane. Through her experience with aviation, I was able to get sunglasses that work very well in the cockpit. Thank you Lindsay!!! More

Koch Eye exceeds expectations. I’ve been a patient since I was 14 and now have two teens of my own who are always accommodated when we come. Today the 2 girls in the optical department downstairs went the extra mile to make sure my son had his glasses today and with the updated script despite challenges faced with my insurance and HSA plan. Very thankful! More

Yesterday (4/3/23) I called the office for an appointment. After discussing the symptoms I was experiencing, the receptionist felt that it was urgent that I be seen. It was 3:45 PM. At 4:25 I was at the Koch Eye Associates office in W. Warwick. Everything from end to end was superb: Smooth check-in, excellent prep for the exam, thorough examination with complete explanation of the results. It turned out that everything was essentially normal, and my symptoms were just one of those things that go with aging. The fact that I was treated so promptly and thoroughly at the end of the day really impressed me. I recommend this practice without reservation. Thank you. More

Always a pleasure to see Dr Scharff. The optical shop staff is very helpful and the selection of glasses, contacts and LASIK are all available. More

Went to the optical shop today to adjust my glasses and they addressed me promptly as well as fixing my frame to my liking. Thank you! I did make an appointment beforehand, which I recommend you do as well. More

Nice and friendly More

Amy and erica are beyond belef the lovliest,kindest,most efficient wonderful people my 89 yr old father,whos a korean war veteran,and i ,have met in a very long lon long time. These 2 young ladies made our week ,if not our year. Hopefully koch is aware of yhe priceless vakue these 2 people are wi5hin thwre business.joseph e alves Ericka again was,so helpful I had a change of glasses and she helped me just like before What a pleasure to see her again There arent alot of erikas out there Koch eye assciates your very lucky Treat her with kidd gloves the same way she treats people More

Dr. Uddin and her team were excellent. More

My wife and I are new patients and had an appointment yesterday at the tollgate rd. with Dr.Scharff very nice though dr .  location. The office was very busy. But was not hectic. The employees had it all under control. I had the pleasure of having a very nice young lady named Kim, This young lady was such a pleasure. As well as a breathe of fresh air very personable and held conversation. Made the appointment that much better for myself and my wife. We are both very glad we had made the decision to choose koch. More

Spacious and efficient. Was listened to as a client/customer and they were responsive. More

Today I had brought my mother in to koch eye on tollgate rd for her retinal appointment. While we were there an unfortunate event happened. One of the employees went into very serious medical distress. It was heartbreaking. But to see how the entire staff come together they way they did not only for their coworker but for each other. I watched this entire staff give their coworker immediate attention be there and console one another. All while still running the office and still making the patients a priority. All that has been going on in this world. To sit in a facility and watched these coworkers hug one another wipe some tears and still do their job at the Sametime. This was the most beautiful amazing thing I have ever seen.. it takes employees that are passionate about their job to do what these young men and women have done today. Thank you to all the employees at koch eye tollgate rd for showing me what beautiful people we still have in this world and how in unfortunate events you all.still kept your focus on the patients..truly amazing. More

Had a sudden problem with my eye and was able to be seen quickly. Would definitely recommend! More

Recently had cataract surgery. Both the office and St. James Surgery Center functions like a well oiled machine. Every employee that I interacted with was knowledgeable, friendly and good at what they do. My only regret is that I never had the opportunity to thank Dr. Richard Sayegh personally for restoring my vision to a level that it had never been before. My distance vision is now 20/20 with no refractive correction and with the standard surgery. Results like that require a very high level of skill. Top notch eye care! More

My daughter and I had a very good experience at Koch Eye Associates on Greenwich Avenue. From the front desk woman, who was kind and efficient, to the examination with Dr. Leblanc. I highly recommend scheduling an appointment at this office. We also interacted with Lauren, and Chris, the office manager, who were both lovely and very professional. Dr. Leblanc took time listening to my sixteen year old daughter explain some trouble she had been having with discomfort in her eyes. After a thorough examination, she made some recommended changes and ever since my dauughter's comfort level has improved. Thank you Koch! Looking forward to a long relationship! More

I had a great exam with Dr Uddin, and then I had an amazing experience in the Optical downstairs. Amy and Erica were so nice and welcoming! They looked up my insurance and I love my new Maui Jim sunglasses, and I qualified for a second pair half off. They are very experienced Opticians who know their stuff, and are great at styling people, even in masks! I would highly recommend the amazing customer service at Koch on Tollgate Road! More

Amy and erica are beyond belef the lovliest,kindest,most efficient wonderful people my 89 yr old father,whos a korean war veteran,and i ,have met in a very long lon long time. These 2 young ladies made our week ,if not our year. Hopefully koch is aware of yhe priceless vakue these 2 people are wi5hin thwre business.joseph e alves These More

I had an excellent cataract removal experience with Dr Sayeah and his well coordinated team. They put a nice personal touch on a very professionally orchestrated process. Everything from intake/insurance approval thru testing and prep took place at this office. Almost no waiting! It's easy to get to with plenty of parking. Dr. S was personable, informative and clear in his advice and instructions to me. His team provided a folder that organized everything in preparation for the surgery and post operative follow up. What I really liked was how happy Dr S was with the results of my surgery!! He was justifiably proud of the skills he has mastered. He gives people their sight back for a living! Needless to say, I'm thrilled to see with real clarity (and in color!!) again!! More

Great staff! Dr. LeBlanc and team were awesome, thanks for a great experience! More

I had an excellent cataract removal experience with Dr Sayeah and his well coordinated team. They put a nice personal touch on a very professionally orchestrated process. Everything from intake/insurance approval thru testing and prep took place at this office. Almost no waiting! It's easy to get to with plenty of parking. Dr. S was personable, informative and clear in his advice and instructions to me. His team provided a folder that organized everything in preparation for the surgery and post operative follow up. What I really liked was how happy Dr S was with the results of my surgery!! He was justifiably proud of the skills he has mastered. He gives people their sight back for a living! Needless to say, I'm thrilled to see with real clarity (and in color!!) again!! More

Casey in the contact lense department is generally caring and wants to help you. Everyone is very nice that works there. More

While in Boston ,on a sunday afternoon ,I experienced what felt like a torn or detached retina. Driving home I called Koch and got the on call optometrist. The optometrist was lionel Lemos and he called me back within 5 minutes. He then drove the 30 minutes to the tollgate office to examine my eye. He was prompt, professional and put me at ease. I was given an appointment with Dr Serednyakova on Wednesday. The entire staff could not have been nicer. Thank you Dr Lemos for everything. More

The staff was great good exam. They took the time to explain what and why the we’re doing More

I had been going to Vision World/ Works for the last 20 years for eye exams, glasses, contacts. When I was last seen a few years ago I was told my eyes had weakened and I needed -6.0 in my left eye and -5.0 in my right, a substantial increase from -4.75 left and -3.75 right two years before. Needless to say I experienced hyperopia and needed readers for the first time. I wasn't able to read labels, see my phone, or use a laptop without readers of at least +2.5. I was recently seen by Dr Besen at Koch Eye who prescribed contacts of -5.25 left and -4.25 right. I'm absolutely certain that Vision World had me in lenses that were too strong because now I can see my laptop without readers, and I can see my phone if I hold it at arms length. Not only can I see better (for distance as well as close up), but the entire experience of walking into Koch, being greeted by reception, having a preliminary exam by the optician assistants, receiving a full eye exam by the optometrist, being properly fitted for glasses by the optician, and checking out with reception, is exponentially superior with Koch. Clearly the entire staff enjoy their careers, and are friendly, professional, and completely competent. Thank you, Koch Eye Associates! I will recommend you to everyone I know. Sincerely, Kate Carroll More

I had been going to Vision World/ Works for the last 20 years for eye exams, glasses, contacts. When I was last seen a few years ago I was told my eyes had weakened and I needed -6.0 in my left eye and -5.0 in my right, a substantial increase from -4.75 left and -3.75 right two years before. Needless to say I experienced hyperopia and needed readers for the first time. I wasn't able to read labels, see my phone, or use a laptop without readers of at least +2.5. I was recently seen by Dr Besen at Koch Eye who prescribed contacts of -5.25 left and -4.25 right. I'm absolutely certain that Vision World had me in lenses that were too strong because now I can see my laptop without readers, and I… More More

I had been going to Vision World/ Works for the last 20 years for eye exams, glasses, contacts. When I was last seen a few years ago I was told my eyes had weakened and I needed -6.0 in my left eye and -5.0 in my right, a substantial increase from -4.75 left and -3.75 right two years before. Needless to say I experienced hyperopia and needed readers for the first time. I wasn't able to read labels, see my phone, or use a laptop without readers of at least +2.5. <br /> I was recently seen by Dr Besen at Koch Eye who prescribed contacts of -5.25 left and -4.25 right. I'm absolutely certain that Vision World had me in lenses that were too strong because now I can see my laptop without readers, and I can see my phone if I hold it at arms length.<br /> Not only can I see better (for distance as well as close up), but the entire experience of walking into Koch, being greeted by reception, having a preliminary exam by the optician assistants, receiving a full eye exam by the optometrist, being properly fitted for glasses by the optician, and checking out with reception, is exponentially superior with Koch. Clearly the entire staff enjoy their careers, and are friendly, professional, and completely competent. <br /> Thank you, Koch Eye Associates! I will recommend you to everyone I know.<br /> Sincerely, <br /> Kate Carroll More

They have amazing and friendly staff. Also doctor's too. More

I recently had cataract surgery by a Koch opthomologist. I can’t say anything but wonderful things about my surgeon, the office and St Joseph’s Surgicenter. I recommend them fully. More

I recently had cataract surgery by a Koch opthomologist. I can’t say anything but wonderful things about my surgeon, the office and St Joseph’s Surgicenter. I recommend them fully. More

Dr. Koch did my lasik years ago and it was amazing! I have seen clearly now after being legally blind. It was the best thing I ever did for myself. Dr. Koch was fantastic, I highly recommend the Koch Eye Associates, they are all top notch! More

Dr. Koch did my lasik years ago and it was amazing! I have seen clearly now after being legally blind. It was the best thing I ever did for myself. Dr. Koch was fantastic, I highly recommend the Koch Eye Associates, they are all top notch! More

I can’t thank the amazing staff @kocheye enough for finally giving me my vision back! The lasik procedure was painless, the staff was kind and explained every step to me as it was happening... I couldn’t be happier. Thank you Dr. Gerber for a great surgery, I highly recommend you all!!! More

Koch eye is AMAZING! My surgery went so well and I could see clear as day just a few hours later! They are extremely professional and treated me like family! So excited to have gotten this done! Dr. Gerber was incredible! More

Dr. Ireland is so nice, as well as the front desk and optical shop staff More

Great staff More

Over the years I have been to lots of different eye doctors but nothing compares to the level of professionalism and respect that both my husband and I received .. Dr Petty you “. Rock “ More

Over the years I have been to lots of different eye doctors but nothing compares to the level of professionalism and respect that both my husband and I received .. Dr Petty you “. Rock “ More

Highly recommend the Lasik procedure..very satisfied customer!! More

Many thanks to the amazing people at Koch Eye. Especially Dr. Sayegh! The restoration of my eyesight has changed my life! What a beautiful gift you have given back to me. Thank you! More

Dr Rosenfield is the Best. Been to many eye doctor. No one better More

I wanted to Thank everyone at Koch Eye Lasik & Aesthetics for the top notch treatment I received during my consultation to the day I have my Lasik eye surgery performed. A Big thank you to Rita Uriati for walking me through everything so there was no surprises before or after the procedure!!!! And a Huge Thank you to Dr. Richard Sayegh and his team for making something so nervous racking to me be such a breeze. The procedure was so fast and I was able to see after the surgery and my sight was 20/20 in less than 24 hours!!!! I am so very pleased with it all and would highly recommend anyone to get it!!!!! I am so very happy I did!!!! Thank you all !!!!! More

I wanted to Thank everyone at Koch Eye Lasik & Aesthetics for the top notch treatment I received during my consultation to the day I have my Lasik eye surgery performed. A Big thank you to Rita Uriati for walking me through everything so there was no surprises before or after the procedure!!!! And a Huge Thank you to Dr. Richard Sayegh and his team for making something so nervous racking to me be such a breeze. The procedure was so fast and I was able to see after the surgery and my sight was 20/20 in less than 24 hours!!!! I am so very pleased with it all and would highly recommend anyone to get it!!!!! I am so very happy I did!!!! Thank you all !!!!! More

I was on the fence about getting LASIK since I turned 18 but I finally worked up the courage to do it, three weeks before my wedding (yikes). The staff were exceptional! I expressed my fear and concerns about having the surgery so close to the wedding but the staff made me feel so much better about my decision and I was at ease. Staff talked me through the whole procedure and made me feel so comfortable. I was driving the next day and my vision is now 20/15! I 100% recommend Koch Eye to anyone considering LASIK- you won't regret it! Life has never been better! More

If you are thinking about LASIK, I highly recommend Koch eye associates. I had a great experience and I'm very happy with the results. Everyone there is very friendly and welcoming. They made me feel at ease. I'm so glad I made this decision. More

5 stars service,they treated my father well and with respect...awesome staff well trained. More

I had the BEST experience at Koch Eye Associates. After years of thinking about Lasix, I finally decided to do it. Rita spoke with me, walked me through the entire process, answered my tons of questions & kept my fears at bay. There was not one person I dealt with that was not confident, pleasant, and celebratory...about my decision & my "success" when the Lasix was done! Spent way too long thinking about it! Had I known it would be so easy, I would have done it years ago! More

I had the BEST experience at Koch Eye Associates. After years of thinking about Lasix, I finally decided to do it. Rita spoke with me, walked me through the entire process, answered my tons of questions & kept… More my fears at bay. There was not one person I dealt with that was not confident, pleasant, and celebratory...about my decision & my "success" when the Lasix was done! Spent way too long thinking about it! Had I known it would be so easy, I would have done it years ago! More

Koch Eye Associates is great! The Dr's are all very nice especially Dr Rosenfeld, he's awesome! He takes good care of his patients. Love it there! More

I seldom post reviews but after 41 years of eye glasses I decided to go to Koch for Lasik surgery and boy am I glad! Every aspect of this process was outstanding, from the consultation to the surgery itself. … More The staff is 100% professional and today, the day after, I have 20:20 vision in my right eye and 20:25 in my left. More

Dr. Sayegh, Dr. Tran and their entire staff were amazing. They all made me feel comfortable and prepared me through my entire process of lasik surgery and made it a great experience. They all were very… More knowledgeable and quick to answer any questions i had. I highly recommend getting lasik done at Koch. I wish i had gotten it done years ago. More

I seldom post reviews but after 41 years of eye glasses I decided to go to Koch for Lasik surgery and boy am I glad! Every aspect of this process was outstanding, from the consultation to the surgery itself. The staff is 100% professional and today, the day after, I have 20:20 vision in my right eye and 20:25 in my left. If you are considering Lasik then I highly recommend Koch. Thanks to the entire staff for all your support! More

Dr. Sayegh, Dr. Tran and their entire staff were amazing. They all made me feel comfortable and prepared me through my entire process of lasik surgery and made it a great experience. They all were very knowledgeable and quick to answer any questions i had. I highly recommend getting lasik done at Koch. I wish i had gotten it done years ago. More

I seldom post reviews but after 41 years of eye glasses I decided to go to Koch for Lasik surgery and boy am I glad! Every aspect of this process was outstanding, from the consultation to the surgery itself. The staff is 100% professional and today, the day after, I have 20:20 vision in my right eye and 20:25 in my left. More

Dr. Sayegh, Dr. Tran, Rita, Crystal and the whole team at the Lasik center in Cranston were great! They made the whole experience so comfortable and enjoyable and the best part is now I can see without glasses! Highly recommended, excellent facility and people. More

Dr. Rosenfeld, Dr.Sayegh, Dr. O'Brien, and Dr. Koch have been taking care of my eyes for nearly 20 years. A wonderful, full-service practice filled with caring, compassionate doctors and staff. Highly recommend! More

Always take great care of me. They never leave a stone unturned and always keep me well informed. More

I have gone to Koch Eye since I was a kid and now I'm in my twenties and still love the staff. Super professional and always helpful. I decided to have LASIK and the obvious choice was to go with the people I have known for years definitely worth it. More

Well I've always had great service and the team of doctors are some of the best in the country. More

The customer service that I received this morning from Maria at the downtown Providence location of Koch Eye Associates was excellent! This morning when I got up I discovered that the dog had chewed on the lenses of my glasses. Maria made a phone call and got everything taken care of for me. My glasses are being repaired and I should have them back in a few days. More

Mass Eyee & ear calls them for second opinion The grandfather of the best. More

Great doctors. More

I would like to thank the staff for taking care of me yesterday and my new eye doctor taking her time with my eye exam and Danielle is a sweetheart including the receptionist great job! 🙂 More

I would like to thank the staff for taking care of me yesterday and my new eye doctor taking her time with my eye exam and Danielle is a sweetheart including the receptionist great job! :-) More

I would like to thank the staff for taking care of me yesterday and my new eye doctor taking her time with my eye exam and Danielle is a sweetheart including the receptionist great job! :-) More

The staff are great. I got Lasik done 3 weeks ago at Koch and I'm very happy with the results. I followed all the directions that they gave me and it was a great experience. I'm so happy that I got Lasik done and even happier that I got it done at Koch; the best in RI. I recommend Koch to everyone, they will not let you down and will take care of you as if your their only patient. More

The staff are great. I got Lasik done 3 weeks ago at Koch and I'm very happy with the results. I followed all the directions that they gave me and it was a great experience. I'm so happy that I got Lasik done and even happier that I got it done at Koch; the best in RI. I recommend Koch to everyone, they will not let you down and will take care of you as if your their only patient. More

The customer service that I received this morning from Maria at the downtown Providence location of Koch Eye Associates was excellent! This morning when I got up I discovered that the dog had chewed on the lenses of my glasses. Maria made a phone call and got everything taken care of for me. My glasses are being repaired and I should have them back in a few days. More