Reviews for Koch Eye Woonsocket

I first went to Koch Eye many years ago after being referred there for a follow up appointment after being treated at the emergency room for an eye injury, That was the only time I actually saw Dr. Koch himself (who was very nice by the way) It is only in the last few years (since my old lady eyes have begun to need reading glasses) that I have come in regularly for my eye exam and glasses prescription. I never have any problem with wait time because there are several optometrists. Really the only thing I am not crazy about is their hours. I wish it was possible to get an evening appointment or that there was an occasional Saturday. The office staff is pleasant and courteous More

The doctor was thorough and excellent More

It's just impossible to call this office. I'm put on hold indefinitely. Only trying to cancel my appointment due to COVID. Says I'm calling after hours .. website says you are open. Please fix your customer service skills. I don't want to wait on hold forever to either make an appointment or cancel an appointment. The other appointment I made because a friend drove me there. I don't drive. Addendum... I received a bill for a no call no show. Well, I can't wait call. You people have some nerve. Can't get an appointment and cannot cancel I'm More

I was going to write a long story I don't think I need to I had Cataract surgery everything went well. I went for my post opp and i had a problem I wasn't happy. I wasn't getting anywhere with my issue. Then Lisa walked over with a BIG smile on her face and said can I help you. Lisa was awsome she took care of all my concerns and I left there with a smile on my face. Thank you Lisa More

I needed help right away with an eye issue. Koch, in Wakefield was able to see me within 2 hours of my call. They resolved the issue and sent me away completely satisfied. Could not have asked for any better service or professionalism. I will certainly continue as a patient there as I have been happy all these years but this was over the top service! More

It's just impossible to call this office. I'm put on hold indefinitely. Only trying to cancel my appointment due to COVID. Says I'm calling after hours .. website says you are open. Please fix your customer service skills. I don't want to wait on hold forever to either make an appointment or cancel an appointment. The other appointment I made because a friend drove me there. I don't drive More

Everyone in the office is polite and respectful. Wait time for appointment is short..we waited about 5 minutes. Getting new glasses for my son was simple, and fast. More

I come here once a year to get my eye exam and any glasses I need as allowed from my insurance. My experience has always been so pleasant and smooth! Whatever I need, I ask and it’s fulfilled. Plus I have the best eye doctor. This recent visit, the check in was a young lady who was sweet and pleasant. I liked that no PII (personal identifiable info) wasn’t said out loud. My wait time was short or maybe I didn’t noticed because I was too preoccupied watching the Food Network competition between teenagers baking. They have kids on there now??? I was soon called in by the eye assistant, don’t know what you formerly call them but she was pleasant too! Then I got to see my yearly eye doctor and she’s so great too. I always look forward to getting my yearly eye physical here. More

I made an appointment last minute and they took me right away. That's difficult to do, so I appreciate all the staff that made it happen. Thank you! More

I would consider coming back for another appointment if billing would answer my requests to send my information back through insurance for coverage. Quite a while ago now I was advised by one of your staff, Melissa, that my insurance was denied bc of an error with my insurance account. She said to call them and once the error was fixed to call Kosh back asking for my bill to be resubmitted and it should then get covered. I have called numerous times, left messages, and even sent a letter explaining the situation, and yet I recently received yet another bill with no noticeable change that it had been resubmitted to my insurance. I am not aiming to avoid payment. I would just like to be fairly billed through my insurance, which like I said was advised from one of your employees. Please let me know what I need to do to make this happen. More

Best exam I've had in years after wandering every year to new offerings for eye exam. Experts in field leave me confident that eye issues such as cataracts are in confident professional hands in coming future. More

I had cataract surgery and went to WOONSOCKET for two post-operative visits above and beyond what I expected. Excellent service More

The front office staff is always professional and have friendly personalities. Dr. Theroux is the best!!! Would also like to say that the optical shop needs different staff. Perhaps ones that show an interest in you no matter what your insurance is...I answered a questionnaire and in my answers I described that attitude of the optical shop needs attitude adjustments...end rant .... More

Lovely practice with a very professional staff. I was given a lot of info which helped calm my fears. More

I asked for a prescription and was told I shouldn't need one because the samples they gave me shouldn't have run out. This place has a attitude problem. I don't know what they think I'm doing with them, I'm not really sure what to do. More

We appreciate this practice specially how courteous and considerate the front desk, optical and Dr. Ahmed are. More

Dr Ahmed is very knowledgable and explained everything clearly. he was great More

I had an emergency and they took me in right away . They are all so friendly there . More

The front office staff is always professional and have friendly personalities. Dr. Theroux is the best!!! More

I didn’t have to wait I was seen almost immediately Liso and Dr .Santos were great More

Carmen Melissa Sanchez at the Woonsocket Koch Eye office was awesome. I needed help with an appointment for my niece and the call center was not answering, I reached Melissa and she took care of it for me. So pleasant and friendly. I then reached back out to the Woonsocket office and spoke with Mel regarding rx script for my niece and I couldn’t have asked for a better person on the phone. She was not only super pleasant and friendly to speak to but when I had questions she took her time to explain things to me. Love the Woonsocket Koch Eye Team! Way to help your patients. More

I had two cataracts removed by Dr. Alexandrou and couldn’t be more pleased with the results. He was incredibly patient and supportive and answered all of my questions. I highly recommend him and all of the Koch Eye staff I interacted with. More

Great staff , great doctors. Crystal in optical was amazing she helped me so much. Clean and professional ! I recommend them to everyone in need of a great practice. More

Professional, friendly and compassionate from the doctors to all staff. Been a patient for a little over two years and enjoy my visits from routine eye care to cataract surgery. Quite good. More

Professional, friendly and compassionate from the doctors to all staff. Been a patient for a little over two years and enjoy my visits from routine eye care to cataract surgery. Quite good. More

My 2 youngest children, both have special needs, have been coming here with me for years. Staff here is wonderful!! And we all love Dr. Scharff! More

The Woonsocket location goes "above and beyond" in caring for patients. The front desk is always so accommodating and pleasant. The staff is always upbeat and courteous, with special thanks to Shannon for always being so kind. The physicians are amazing in their knowledge, professionalism and understanding. Thank you for all you do!! More

I had a great experience great dr tran was awesome the staff was great and helpful I would recommend koch eye to friends and family . More

The Woonsocket location goes "above and beyond" in caring for patients. The front desk is always so accommodating and pleasant. The staff is always upbeat and courteous, with special thanks to Shannon for always being so kind. The physicians are amazing in their knowledge, professionalism and understanding. Thank you for all you do!! More

I had a great experience great dr tran was awesome the staff was great and helpful I would recommend koch eye to friends and family . More

The staff is friendly and the doctors are wonderful. 5+ More

Everyone was great. Very nice and clean. They were very thorough More

The staff is friendly and the doctors are wonderful. 5+ More

Dr Rosenfeld is definitely one the best in the industry. Always makes you feel very comfortable ask plenty of questions to get the right answer the man is very compassionate and knows his job! More

I first went to Koch Eye many years ago after being referred there for a follow up appointment after being treated at the emergency room for an eye injury, That was the only time I actually saw Dr. Koch himself (who was very nice by the way)It is only in the last few years (since my old lady eyes have begun to need reading glasses) that I have come in regularly for my eye exam and glasses prescription. I never have any problem with wait time because there are several optometrists. Really the only thing I am not crazy about is their hours. I wish it was possible to get an evening appointment or that there was an occasional Saturday. The office staff is pleasant and courteous More

I have been here twice and both experiences have been pretty solid.  While I'm knocking off a star for wait time, I'm adding 4 for a pleasant experience with all of the staff.  Upon walking in, the secretary was extremely friendly and helpful.  They squeezed me into a same-day appointment due to getting something in my eye that wouldn't come out (ouch!).   I waited about 40 minutes to be seen which was a tad frustrating but once the doctor came in, I felt at ease as he was extremely friendly, warm and very helpful.  He helped my poor eye and went the extra mile by giving me an eye exam (my current script expired literally that day) afterwards.   After fixing my eye, I went into the optical store attached to the office and was greeted by a friendly and also super helpful woman who struck up some fun conversation and helped me decide on the right pair.  I had an all around great experience here and would highly recommend to anyone who needs eye care. More

This office is fantastic. I had a huge problem with my previous optometrist's office so I was relieved that this office staff knew what they were doing and were efficient and friendly in the process. I noticed an elderly woman waiting for someone to pick her up and the staff offered to make a phone call for her to make sure they were on there way. That was pretty awesome. The technology is up to date and very helpful in diagnosing eye issues. The staff takes their time to assess everything and they seem to genuinely care.  The doctor was extremely knowledgeable and thorough with his care. He also discussed with me an issue I brought up about my son. I was very satisfied with my care and treatment there. I will be going to this office for all of my eye needs. The reason for 4 stars is because I was there for almost 2 hours and who really likes to spend that much time at a doctor's office? More